Job Description:

Property Reception, SW18, £13ph

4 day on 4 day off rota, 3 months

We are looking for an enthusiastic customer focused Reception/Host to be the face of this fabulous property in South West London.

As the face of the development, you'll play a key role in creating a positive experience for residents and visitors alike. From welcoming guests and managing enquiries to supporting building operations and resident services, you'll be at the heart of a thriving community.

If you're passionate about delivering exceptional customer service, enjoy building relationships, and take pride in creating great experiences, we'd love to hear from you.

What You'll Be Doing

Resident & Visitor Experience

• Act as the first point of contact for residents, visitors, and contractors.
• Deliver a professional, friendly, and welcoming service at all times.
• Respond to enquiries in person, by phone, and via email.
• Support residents throughout their customer journey and help resolve issues efficiently.

Leasing & Lettings Support

• Respond to prospective resident enquiries.
• Assist with apartment viewings and application processes.
• Support applicants through to move-in.
• Update property listings and assist with marketing activities.
• Contribute to reporting and market insights.

Move-Ins, Renewals & Move-Outs

• Ensure applications meet compliance requirements.
• Prepare apartments and coordinate cleaning and maintenance works.
• Deliver seamless move-in and move-out experiences.
• Support tenancy renewals and inventory reporting.
• Manage end-of-tenancy inspections, damages, and deposit processes.

Resident & Building Services

• Handle resident enquiries, complaints, and account-related matters.
• Log and track maintenance requests.
• Maintain accurate records and internal systems.
• Manage parcel distribution, key management, amenity bookings, parking, and utility administration.
• Support community events and resident communications.
• Coordinate contractor access and service providers.
• Carry out building inspections and report any issues.

Building Safety & Security

• Conduct regular building patrols and safety inspections.
• Monitor CCTV systems and manage site access.
• Welcome and manage visitors appropriately.
• Follow emergency response and business continuity procedures.
• Help maintain a safe and secure environment for all residents.

What We're Looking For

• Proven Reception, front of house or customer service within a professional environment
• Excellent customer service and communication skills.
• A positive, approachable, and professional attitude.
• Strong organisational skills and attention to detail.
• Confidence working independently and dealing with issues calmly.
• Good IT skills, including Microsoft Office and other systems.
• A proactive approach and commitment to delivering exceptional resident experiences.
• Enthusiastic, reliable, and motivated to make a difference.