Job Description:

Receptionist

Contract: Government
Location: London, SW1A 2AW
Hours of Work: 40
Contract Type: Fixed Term Contract (13 Months)

Our client, a leading provider of facilities services in the UK, is seeking a Receptionist to join the Workplace Experience team, providing a professional and welcoming front of house service for clients, colleagues, building users and visitors.

This role plays a key part in delivering an exceptional workplace experience while acting as a central point of contact for enquiries, visitor management and day-to-day reception operations.

The successful candidate will be passionate about creating positive first impressions and building strong relationships. They will support workplace initiatives, events and operational activities while ensuring high standards of service, security and administration are maintained at all times.

Key Responsibilities

• Deliver a welcoming, professional and first-class front of house experience for clients, visitors and colleagues.
• Act as the main point of contact for enquiries, telephone calls, room bookings and visitor requests.
• Manage visitor registration, access procedures and delegate pass preparation in line with site security requirements.
• Support workplace events and assist the onsite management team with high-profile activities and initiatives.
• Build positive relationships with clients and visitors, understanding and responding to individual requirements.
• Conduct workplace inspections, reporting faults, safety concerns and service issues promptly.
• Maintain reception areas, booking systems and visitor management platforms to a high standard.
• Collaborate with workplace experience, security and wider operational teams to promote a positive workplace environment.

Person Specification

• Previous experience within a reception, customer service or administrative role.
• A natural host who can make visitors, customers and colleagues feel welcome.
• A proactive and professional approach to customer service.
• Strong relationship-building and communication skills.
• Ability to work within a highly confidential environment.
• Strong organisational skills with excellent attention to detail.
• Good working knowledge of Microsoft Office applications.
• First Aid and IOSH certification are desirable, although training will be provided.