Job Description:

JOB DESCRIPTION

We are looking for a Regional Contract Manager to join our high-performing South West region. Working closely with the Regional Head of Service, you will play a pivotal role in driving operational performance, ensuring compliance, managing contractor relationships and identifying opportunities for continuous improvement.

Alongside overseeing contractor performance and commercial outcomes, you will act as a trusted advisor to operational leaders, providing insight, challenge and support to help deliver excellent resident outcomes. You will work closely with Service Managers, offering coaching, guidance and operational challenge, while using performance data, KPI reporting and business insight to drive continuous improvement across the region. The role also supports workforce planning and recruitment activity, expenditure management, compliance assurance and the development of strong relationships with internal and external stakeholders, including local authorities, contractors and specialist partners.

Key responsibilities

• Lead contractor performance and commercial review activities.
• Monitor and analyse operational performance data, identifying trends, risks and improvement opportunities.
• Support governance, compliance and health and safety assurance processes, including management of escalated risks and Evotix reporting.
• Coordinate responses to Executive Team enquiries, MP correspondence, Ombudsman investigations and complex resident issues.
• Support management of regional expenditure, including temporary accommodation and associated costs.
• Provide oversight of compliance requirements including Building Regulations, FENSA and other statutory obligations.
• Produce and present performance reports, recommendations and action plans to support operational decision-making.
• Identify and implement service improvement opportunities, driving efficiencies and improved customer outcomes.
• Provide deputy support to the Regional Head of Service when required.

About you

• Strong analytical and problem-solving skills.
• Experience working within an operational, commercial or service delivery environment.
• Contract management experience.
• Excellent communication and stakeholder management abilities.
• Confidence presenting information and influencing decision-making.
• Strong organisational skills and the ability to manage multiple priorities.
• A proactive, collaborative and solutions-focused approach.
• Experience working with contractors, suppliers or external partners to achieve performance outcomes.

Desirable experience

• Social housing experience.
• Repairs and maintenance background.
• Experience handling complaints, escalations or regulatory enquiries.
• Experience supporting service managers or operational teams in a leadership, advisory or performance improvement capacity.

This is an opportunity to make a genuine impact across a diverse and rewarding service, working with experienced leaders and colleagues who are passionate about delivering excellent outcomes for residents. You will be empowered to challenge, improve and innovate, helping to shape how services are delivered across the region.

If you are commercially minded, naturally curious, confident working with stakeholders at all levels and motivated by continuous improvement, apply today and help us deliver services that make a real difference.

TGPCVL