Job Description:

Location: London
Package: Competitive salary + Company car

We are seeking a Regional Director to join our specialist Portfolio Division—dedicated to clients who demand exceptional standards of care and presentation, where the quality of the environment directly reflects their brand and business values.

Reporting directly to the Operations Director, the Regional Director will be responsible for leading and driving the performance of a £25 - £30M portfolio across London. This is a high-impact role, requiring a natural leader and motivator who can blend strategic insight with operational execution.

With full P&L accountability, the Regional Director will analyse performance metrics, develop and implement operating strategies, and ensure full compliance to optimise service delivery and maximise profitability.

As Regional Director you’ll be:

• Attending Monthly and Quarterly meetings with all senior points of contact.
• Reviewing monthly KPI/QA scores for all contracts, ensuring required scores are being consistently achieved.
• Undertaking site visits as required to assess standards and quality audit scores.
• Reviewing profit and loss monthly ensuring the contracts are running in the most profitable manner, highlight any losses.
• Ensuring the Regional Management team are responding to all incidents of customer feedback and ensuring these are actioned within agreed timescales.

As Regional Director you’ll have:

• The ability to communicate with Director and MD level clients.
• A proactive approach to identify possible drops in service at early stages, to eliminate major dips in service occurring.
• The ability to implement solutions self sufficiently.
• Proven experience of managing managers and the ability to coach and mentor managers, who are experiencing difficulties.
• Commercial analysis and resolution proposing capability.
• Financial experience for P&L, balance sheets and cashflow
• Exceptional ability to create relationships and communicate at all levels, whilst not letting this compromise ability to make and take necessary tough action.

What we offer you

We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:

• Employee Ownership – You are part of our success!
• Life assurance cover
• Enhanced Company sick pay
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
• Exclusive perks and discounts – More than 250 deals available
• Ongoing training and development – From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help…

Please note: A basic DBS check is required for this role