Job Description:

The Senior Regional Facilities Manager will lead FM operations across five East London campuses, managing and developing a team of Building Managers to deliver high standards in service, compliance, and performance. The role requires a strong, proactive leader who can drive regional improvement, manage stakeholder relationships, and ensure consistent excellence across a complex multi-site portfolio.

Client Details

This opportunity sits within a leading property and asset management organisation operating across the UK, delivering best-in-class facilities management services to a diverse client base. The organisation is known for its strong people culture, high service standards, and commitment to innovation, sustainability, and continuous improvement.

The role supports a high-profile education portfolio spanning multiple campuses across East London, including specialist arts and music institutions. These sites are vibrant, fast-paced environments requiring a strong operational presence, proactive leadership, and a focus on delivering an exceptional experience for students, staff, and visitors.

Working within a growing national FM structure, the Senior Regional Facilities Manager will play a key leadership role in driving performance across the region, elevating standards, and embedding consistency through improved processes and team development. This position forms part of a wider UK leadership team and contributes to shaping strategy, culture, and service excellence across the portfolio.

This is an excellent opportunity for an experienced FM leader who thrives on challenge, is highly self-motivated, and is looking to make a tangible impact through leadership, culture, and operational excellence.

Description

• Provide strategic and operational leadership across a portfolio of five campuses in East London
• Directly manage and lead a team of five Building Managers, ensuring high performance, accountability, and consistency of service delivery
• Act as a strong "leader of leaders," developing capability within the Building Manager cohort and addressing performance gaps where required
• Drive a culture of excellence, continuous improvement, and high expectations across the regional team
• Lead from a distance, maintaining visibility, engagement, and performance oversight across multiple sites
• Oversee all aspects of facilities management delivery, ensuring best practice across hard and soft services
• Ensure robust compliance with all health & safety, statutory, and regulatory obligations across the portfolio
• Take ownership of escalations, ensuring issues are addressed effectively, professionally, and in a timely manner
• Lead contractor management across the region, ensuring strong performance, value for money, and service quality
• Challenge underperformance, drive accountability, and ensure contractors meet agreed KPIs and service standards
• Oversee procurement inputs and support consistent contractor management processes across sites
• Build and maintain strong stakeholder relationships across campus environments, engaging effectively with occupiers, staff, and client representatives
• Act as a senior point of contact for key stakeholders, driving confidence in FM delivery and service standards
• Promote a highly visible and engaging FM presence across campuses, supporting a positive and collaborative environment
• Drive improvements in regional performance through enhanced processes, systems, and ways of working
• Identify opportunities to raise standards across the London region, aligning delivery with broader UK FM strategy
• Contribute to the development of national FM initiatives, working alongside senior peers to shape best practice
• Play a key role in shaping team culture, fostering collaboration, trust, and high engagement across the regional FM function
• Support organisational growth by bringing new ideas, energy, and innovation into the team
• Work closely with senior leadership peers across the UK to ensure consistency and alignment of service delivery

Profile

• Experience in a senior Facilities Management role, ideally overseeing multi-site or regional portfolios
• Proven experience managing and developing high-performing teams, including direct management of Building Managers or similar roles
• Strong leadership capability, with confidence to drive performance, manage underperformance, and set clear expectations
• Demonstrable experience leading FM delivery within complex, multi-stakeholder environments (education or campus-based environments desirable)
• Knowledge of health & safety legislation, statutory compliance, and risk management within FM
• Strong contractor management experience, including performance monitoring, escalation handling, and service improvement
• Experience managing escalations and critical incidents in a professional and solutions-focused manner
• Highly effective stakeholder engagement skills, with the ability to influence and build relationships at all levels
• Strong commercial awareness and ability to drive value and performance across services
• Self-motivated, proactive, and able to operate autonomously across a distributed estate
• Strong cultural alignment with collaborative, people-focused environments
• Recognised Facilities Management, Property, or Building Services qualification (or equivalent experience)
• IOSH Managing Safely (essential)
• NEBOSH (desirable)

Job Offer

• Salary c. £70k
• Opportunity to lead a high-profile, multi-site London portfolio
• Strong career progression within a growing national FM structure
• Collaborative, people-focused culture with a focus on development and internal progression
• Employee ownership model with profit share opportunities
• Comprehensive benefits package including pension and annual leave