Job Description:

Regional Head of Operations - Supported Living and Residential Care (North East)

Job Title: Regional Operations Manager - Residential Care Homes 

Location: Newcastle - Northumberland area and the wider Northeast region, NE3, UK

Salary: Up to £65,000 - £70,000 per annum, depending on experience

Employment Type: Permanent, full-time Start Date: ASAP

Start Date: 01/06/2026 TBC

Senior Care Leadership Role - Group Expanding into the Northeast

Our client, a well-established care group, is expanding into the Northeast and seeks an experienced  Operations Manager to oversee their elderly residential care homes in the Newcastle and Northumberland area and beyond. Focusing on operational excellence, regulatory compliance, and quality care, this is a key Head of Operations hire to spearhead the organisation's growth in the region.

About the Role

As Northeast Head of Operations, you'll primarily manage a group of elderly care homes to high standards. The Head of Operations will also contribute to future plans for supported living services, drawing on the group's national expertise.

Key responsibilities for the Regional Operations Manager Include:

• Strong operational leadership across multiple Northeast homes
• Regulatory compliance, quality care, financial performance
• Stakeholder relationships - local commissioners, authorities
• Contributing to future supported living development plans
• Monitoring occupancy, CQC ratings, staffing, budgets
• Line managing and developing Registered Managers and teams
• Reporting operational performance to senior leadership
• Representing the organisation to Northeast partners

Skills and Experience required for this Regional Operations Manager role:  

You'll demonstrate:

• Proven multi-site care home operations management experience
• Significant elderly residential care background
• Learning disabilities and supported living exposure beneficial
• Success with Northeast commissioners and authorities
• In-depth CQC understanding, commitment to quality
• Excellent leadership, Registered Manager development skills
• Interest in future supported living development
• Strong financial, occupancy and budget management acumen
• Northeast based, ideally around Newcastle

Package and Benefits for the Regional Operations Manager role:

• Highly competitive salary up to £70,000 per annum
• Permanent, full-time Regional Operations Management role with strategic influence
• Shape the group's Northeast elderly care operations
• Contribute to future regional supported living plans
• Comprehensive benefits package

To Apply for this Head of Operations Role

This Head of Operations role is handled exclusively by Pivotal People Care.

Applications are welcome until the right Head of Operations candidate is found.

Head of Operations | Elderly Care Homes Newcastle | Group Expanding into Northeast | Supported Living Future