Job Description:

Regional Operations Manager (HVAC) - Merseyside - £50,000- £60,000 Per Annum

• £50,000-£60,000 Per Annum
• Merseyside- Commutable from Prescot, St Helens, Haydock & Burtonwood
• Engineering , HVAC
• Reporting to UK Operations Director
• 25 days holiday plus bank holidays
• Pension, Healthcare, Sick Pay, Eye Care, Life Assurance

Company Overview

Our client, a UK-based provider of engineering and technical services is currently on the look- out of a Regional Operations Manager. The organisation operates multiple strategically located sites across the UK and Europe, supporting a range of clients with engineering solutions and equipment services.

Role Overview

The Regional Operations Manager will oversee engineering operations across the region, including depot teams, field engineers, and driver installers. Reporting to the UK Operations Director, you will ensure operational efficiency, compliance, and customer satisfaction.

Regional Operations Manager Key responsibilities include:

• Resource & Safety Management: Ensure staff have the correct equipment, PPE, training, and certifications; recruit and retain talent; foster continuous improvement.
• Field Engineers Management: Coordinate daily deployment for installations, maintenance, and deinstallations; support engineers; monitor Right First Time (RFT) performance; conduct site visits and collaborate on complex projects.
• Depot Operators Management: Oversee daily depot operations, asset tracking, and driver deployment; maintain depot standards and operational efficiency.
• People & Performance Management: Develop Personal Development Plans (PDPs) and training; conduct audits; coach and manage teams; model company values.

Regional Operations Manager Skills and Experience

• Senior-level operations management experience in engineering, hire, or B2B environments, ideally with HVAC exposure.
• Any relevant technical qualifications (e.g., Gas Safe, OFTEC, F Gas, 18th Edition, COCN1, CIGA1, CDGA1, COCNPI1LS, ICPN1, ICAE1).
• Strong people management skills, with experience leading geographically dispersed teams.
• Proficient in IT systems for operational management, reporting, and analysis.
• Innovative and customer-focused, with the ability to develop practical solutions.
• Analytical skills: assess complex information, identify cause-and-effect relationships, and evaluate options effectively.
• Leadership competencies: delivering excellent customer service, team development, facilitation, influencing, clear communication, and execution.
• Committed to continuous improvement: setting measurable goals, tracking performance, and delivering results.
• Creative problem-solving mindset, with the ability to think outside the norm and implement customer-focused initiatives.

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