Job Description:

Regional Operations Manager

The Opportunity

Vital Energi are excited to announce that we’re looking for an experienced and driven Regional Operations Manager to lead operational excellence across the North of England and Scotland region for our O&M business unit, overseeing sites and engineers across the North of England and Scotland.

In this pivotal leadership role, you will be accountable for regional operational performance, ensuring the successful delivery of contracts whilst driving commercial performance and margin growth. You will champion compliance, customer satisfaction, and service quality, ensuring the highest standards are consistently achieved across all operations.

Leading a team of Contract Managers and Operations Managers, you will provide strategic direction, foster a high- performance culture, and support the development of your teams to deliver exceptional results for our customers and stakeholders

This is an exciting opportunity to join a market-leading organisation at the forefront of the UK's journey to net zero, where you can make a significant impact on operational success, customer relationships, and business growth.

The Role

You will lead the regional delivery of Operations and Maintenance contracts, ensuring safe, compliant, efficient, and commercially effective performance across all sites, contracts, and customer portfolios.

Providing clear leadership, direction, and governance to Contract Managers and Operations Managers, you will ensure contractual obligations, operational standards, financial targets, and customer expectations are consistently achieved.

• Lead, support and develop Contract Managers and Operations Managers to deliver regional business objectives.
• Provide coaching, performance management and development plans to strengthen leadership capability across the region.
• Oversee the commercial and operational performance of all regional contracts, ensuring contractual obligations, service levels and financial targets are achieved.
• Review contract performance, margin, risk and forecasting with Contract Managers, ensuring corrective actions are agreed and implemented where required.
• Support contract renewals, variations, rebids, DILAPs and Small Works opportunities to strengthen commercial return and customer retention.
• Ensure financial governance, budget control, cost management and accurate reporting across the region.
• Ensure consistent delivery of planned and reactive maintenance activities across the region in line with contractual requirements.
• Lead the standardisation and transformation of operational processes, driving consistency, efficiency, and improved service delivery across the organisation.
• Build and maintain senior relationships with customers, internal stakeholders, suppliers and partners.
• Ensure regional compliance with statutory requirements, company policies, contractual obligations and HSE standards.
• Accountable for recruitment and budgeted headcount

Skills & Experience

• Proven senior operational leadership experience across multi-site or regional delivery environments.
• Strong experience of contract management, operational delivery, budget ownership and P&L performance.
• Demonstrable ability to lead leaders, develop high-performing teams and hold people accountable for delivery.
• Strong customer relationship, commercial awareness, stakeholder management and influencing skills.
• Excellent analytical, planning, problem-solving and decision-making capability.
• Sound understanding of health, safety, quality, compliance and operational governance requirements.

Key Competencies

• Strategic regional leadership
• Commercial and operational judgement
• Customer focus and relationship management
• Performance management and accountability
• Continuous improvement and change leadership
• Communication, influencing and decision-making

Applications will be processed within 28 days of receipt. If you have not heard from us within this time period it will mean that your application has unfortunately been unsuccessful.

The company is opposed to all forms of discrimination and will select for employment, training and promotion on the basis of suitability for the job and/ or merit. It is company policy that no job applicant or employee receives less favourable treatment than another on the grounds of sex, race, colour, age, ethnic or national origins, political affiliations, religious beliefs, marital status, physical disability or is disadvantaged by unjustifiable conditions or requirements.

Applicants must have the unrestricted and ongoing right to work in the UK for the duration of employment, without the need for sponsorship. Due to the nature of this role, we are unable to support visa sponsorship or employ individuals with time‑limited permission or conditions attached to their right to work in the UK

Notice to Agency and Search Firm Representatives:

Vital Energi Utilities Ltd is not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any Vital Energi Utilities Ltd employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Vital Energi Utilities Ltd. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.