Job Description:

Repair Operations Manager
Location: Cambridge (Onsite)
Salary: £50,000–£65,000
Type: Full-time, Permanent

My client, a leading communications technology business, is looking for a Repair Operations Manager to lead its repair service operations. This role is responsible for managing the end-to-end performance of the repair centre, driving operational excellence, and ensuring the delivery of exceptional customer service across a fast-paced engineering environment.

Key Responsibilities

• Lead the day-to-day operation of the repair centre and manage service delivery against KPIs and SLAs
• Drive capacity planning, operational efficiency, and continuous improvement initiatives
• Manage budgets, resources, and inventory to optimise performance
• Oversee technical repair capability and maintain high engineering standards
• Work closely with Engineering, Supply Chain, Commercial, and Customer Support teams
• Develop and mentor the repair operations team, driving performance and accountability
• Ensure compliance with ISO9001, Health & Safety, and security requirements
• Support commercial activities, including tenders, pricing, and service proposals

Requirements

• Degree in Engineering or equivalent technical experience
• Proven experience managing repair, service, or production operations within an engineering environment
• Strong leadership skills with experience managing KPIs, budgets, and operational performance
• Experience driving Lean, Six Sigma, or continuous improvement initiatives
• Excellent stakeholder management and customer-facing experience
• Strong commercial awareness and analytical skills
• Eligibility to obtain UK Security Clearance (SC)

What’s on Offer

• £50k–£65k salary
• Onsite role in Cambridge
• Opportunity to lead a high-performing engineering operations team
• Work on innovative communications technology used worldwide
• Collaborative environment with excellent career development opportunities