Job Description:

37 hours per week- Fixed Term

Salary up to £33,336 per annum

 Benefits include Private Healthcare and Company Pension

In the role of Repairs Complaints Case Co Ordinator, you will be the central point of coordination between customers, property services teams, contractors, surveyors, complaints team, and finance where applicable.

You will play a vital role in managing and resolving complaints relating to repairs and maintenance, including complex cases and those with potential insurance implications. The role will ensure complaints are properly triaged, thoroughly investigated and progressed through to a satisfactory conclusion.

This role is ideal for candidates with strong customer centred experience, along with practical understanding of repairs processes, contractor management, inspection reporting and basic building/maintenance terminology. A proven track record of managing a caseload from receipt to resolution.

Key Responsibilities will include:

• Complaint Triage & Case Management
• Investigation & Coordination
• Complex Repairs & Works Management
• Insurance & Financial Liaison
• Customer Liaison & Communication
• Decision-Making & Response Drafting
• Quality, Compliance & Learning

• Carry out any other duties as required by the Head of Property Services.
• Travel to properties and attend site inspections as required.
• Willingness to work within the team’s core hours and adapt to occasional out‑of‑hours contact if necessary

Closing date for applications is the19th May 2026.  

We welcome applications from all sections of the community.