Job Description:

Resident Service Manager
£40,000-£45,000
Manchester

This is a chance to become a building manager for a premium residential building in Manchester, into a flagship Build-to-Rent offering. The asset features high-end amenities including a rooftop pool and spa, coworking space, resident lounge, gym, and F&B offering. This is a start-up phase hire for an experienced Building Manager who will lead operations from inception, shape the operational model, and build an on-site team to deliver exceptional resident experience. The permanent role offers a salary of £40,000-£45,000 and the opportunity to establish standards for service, presentation, and professionalism across the entire building.

• Lead a dedicated on-site team including 24/7 concierge, maintenance technician, and cleaning staff from the ground up
• Own the complete resident journey from move-in through to departure, whilst driving occupancy, retention, and rental performance
• Manage premium amenities and oversee compliance, safety, and financial performance of a high-value residential asset

Preferred Requirements

• Minimum two years of experience managing a premium Build-to-Rent or residential building
• Proven track record in hiring, training, and managing on-site teams including concierge, maintenance, and cleaning staff
• Strong understanding of health and safety regulations, building compliance, and fire safety protocols
• Technical literacy with building management systems, resident apps, and digital communication platforms
• Demonstrated ability to balance operational excellence with commercial performance, including understanding of local market conditions and resident retention strategies

Preferred Qualifications

• IOSH or NEBOSH qualification in health and safety
• TPI Build-to-Rent qualification or equivalent professional accreditation in residential property management
• Relevant degree or professional qualification in facilities management, property management, or a related discipline

Disclaimer
Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role