Job Description:

Manchester City Centre
£31,919 per annum / £15.35 per hour
Full-time, 40 hours per week
Ideal Start: Week commencing 11th May

We are seeking an experienced and energetic Residential Building Manager to oversee the day-to-day operations of a modern residential development in Manchester City Centre. This is a maternity cover role for an initial 9 months, with the potential to extend up to 12 months.

The successful candidate will be responsible for delivering exceptional customer service, ensuring building safety and compliance, and creating a welcoming, community-focused environment for residents.

• Oversee the daily running of the building with a hands-on, service?driven approach.

• Maintain high standards of cleanliness, comfort and presentation across all communal areas.

• Conduct regular inspections to ensure safety, security and compliance.

• Manage maintenance issues, cleaning standards and follow up to ensure timely resolution.

• Oversee parcel handling, key management, access control and security protocols.

• Provide out-of-hours support when required (e.g., emergencies).

• Line manage residence staff, offering coaching, support and motivation.

• Promote a positive, engaged team culture.

• Lead by example in delivering exceptional customer service and operational standards.

• Support financial performance and budget management for the building.

• Manage a budget for resident community events and activities.

• Assist with viewings, renewals and occupancy targets.

• Support rent collection and build strong relationships with residents.

• Act as the main point of contact for all resident interactions.

• Organise and host resident events to foster a sense of community.

• Support move-ins and move-outs, ensuring a smooth and positive experience.

• Handle complaints professionally and efficiently.

• Maintain strong local knowledge to support residents with information on amenities, travel and services.

• Build relationships with local organisations, universities and businesses.

• Energetic, enthusiastic and hands-on manager.

• Strong communicator with excellent relationship?building skills.

• Highly organised with strong time?management abilities.

• Confident in handling complaints and resolving conflict.

• High attention to detail and commitment to exceptional service.

• Proactive, self-motivated and able to work independently.

• Experience in a customer-facing environment (hospitality, residential, education or corporate settings ideal).

• Strong understanding of health & safety processes.

• Previous experience delivering excellent customer service.

• Proficient in Microsoft Office.

• Flexible approach to working hours, including occasional out-of-hours support.

• Ability to work under pressure and manage multiple priorities.

This is an exciting opportunity to take ownership of a vibrant residential community, lead a motivated team, and deliver a high-quality living experience in a flagship city-centre development.

If you’re passionate about customer service, operational excellence and community building, we’d love to hear from you.
 

Please call Helen on (phone number removed) or email: (url removed)

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials.
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