Job Description:

Location: Birmingham & West Midlands
Salary: Up to £40,000 per annum + Company Van, Tools, Bonus & Package
Job Type: Full-Time, Permanent

An established residential developer is seeking an experienced and customer-focused New Build Housing Maintenance Operative to join their growing aftercare team covering developments across Birmingham and the West Midlands.

This is an excellent opportunity for a multi-skilled operative with experience in new build housing, property maintenance, or customer care to work for a reputable developer delivering high-quality homes. The successful candidate will be responsible for attending occupied and recently completed properties to carry out remedial and warranty works while maintaining exceptional levels of customer service.

• Carry out a wide range of maintenance and remedial works within occupied and newly completed homes.
• Diagnose and rectify defects in line with company standards and NHBC requirements.
• Complete basic carpentry, plumbing, patch plastering, decorating, mastic, and general finishing works.
• Respond to customer-reported defects and ensure issues are resolved efficiently and professionally.
• Maintain accurate records of works completed, materials used, and customer sign-offs.
• Liaise with homeowners, site teams, subcontractors, and customer care staff.
• Ensure all work is completed safely and in accordance with health and safety regulations.
• Manage van stock and company-issued tools responsibly.
• Travel across developments throughout Birmingham and the wider West Midlands region.

Essential:

• Previous experience in a maintenance, customer care, or finishing role within the new build housing sector.
• Multi-trade skill set with competency in several of the following:
  • Carpentry
  • Basic Plumbing
  • Decorating
  • Patch Plastering
  • Tiling Repairs
  • Mastic Application
  • General Property Maintenance
• Full UK Driving Licence.
• Strong problem-solving skills and attention to detail.
• Excellent customer service and communication skills.
• Ability to work independently and manage workload effectively.

Desirable:

• Experience working for a housebuilder or residential developer.
• Relevant trade qualifications (NVQ, City & Guilds, or equivalent).
• Knowledge of NHBC standards and warranty procedures.

• Salary up to £40,000 per annum (depending on experience).
• Company van provided.
• Company tools supplied.
• Fuel card.
• Pension scheme.
• Annual leave entitlement.
• Ongoing training and development opportunities.
• Stable, long-term employment with a growing residential developer.

This role offers the opportunity to join a well-established developer with a strong pipeline of projects across the West Midlands. You'll play a key role in delivering excellent customer satisfaction while enjoying a competitive salary, company vehicle, tools, and a comprehensive benefits package.

To apply, please submit your CV or contact us for a confidential discussion.