Job Description:

Security Officer

📍 Lakeside Shopping Centre, Thurrock
💰 £14.20 per hour
⏰ 40 hours per week | 4 on / 4 off | Day Shifts

The Opportunity

Our client is looking for professional and customer-focused Security Officers to join the security team at Lakeside Shopping Centre.

This is a fantastic opportunity for an experienced security professional to work within a busy, high-profile shopping centre environment, helping to maintain a safe, secure and welcoming experience for visitors, retailers, contractors and colleagues.

You will be part of a professional security team, providing a visible presence throughout the centre and responding confidently to incidents, emergencies and customer enquiries.

What You'll Be Doing

• Maintain a visible and professional security presence throughout the centre.

• Patrol public areas, back-of-house areas and designated security zones.

• Respond promptly and professionally to incidents, emergencies and alarms.

• Monitor CCTV and security systems where required.

• Provide assistance and support to customers, retailers and contractors.

• Deal with security-related enquiries and incidents in a calm and professional manner.

• Complete accurate incident reports, logs and handovers.

• Carry out routine security and safety checks.

• Support emergency procedures, evacuations and first aid incidents.

• Work closely with the Security Team Leader, Security Manager and wider centre operations team.

• Maintain high standards of customer service, professionalism and presentation at all times.

What We're Looking For

We're looking for individuals who are professional, approachable and confident, with a strong focus on both security and customer service.

You'll need:

• A valid SIA Frontline Security Licence.

• Previous security experience is preferred.

• Excellent communication and customer service skills.

• The ability to remain calm and professional under pressure.

• Good observation and attention to detail.

• The ability to deal confidently with members of the public and challenging situations.

• A professional approach to security and safety procedures.

• The ability to work effectively as part of a team.

First Aid at Work and ACT/Counter Terrorism training would be desirable.

Why Join?

This is a great opportunity to join an established security operation at one of the UK's major shopping destinations.

You'll be working as part of a professional team in a varied and customer-facing environment, with opportunities to develop your security experience and progress within the industry.

If you're a professional security officer who takes pride in delivering excellent security and customer service, we'd love to hear from you.