Job Description:

• Contract Type: Full-Time, Permanent
• Location: Redditch
• Salary: £26-28,000
• Hours: Flexible between 08:00–18:00 / early finish at 1 pm on a Friday (37.5 hours in total)

We're looking for a highly organised and customer-focused Sales Administration & Customer Service Executive to join our clients team. This is a key role acting as the vital link between sales, manufacturing, and logistics, ensuring every customer order is processed accurately, delivered on time, and handled with a first-class level of service. You'll take ownership of the end-to-end order process, keep our SAP system running like clockwork, and be the go-to person when customers need clear answers, fast.

In this role, you'll sit at the centre of the order-to-delivery process — supporting the sales administration team and gaining first-hand exposure to how data accuracy, system discipline, and cross-department coordination drive customer service performance.

• Manage the end-to-end sales order process from enquiry through to delivery, ensuring accuracy and adherence to customer requirements.
• Maintain and oversee all sales data within the SAP system, ensuring records are kept up to date and correctly reflect order status and delivery schedules.
• Coordinate closely with manufacturing and logistics teams to ensure customer expectations for delivery are met or exceeded.
• Act as the first point of contact for customer queries, ensuring professional, accurate, and timely resolution.
• Support the monitoring and reporting of order processing performance, customer satisfaction, and delivery KPIs.
• Identify and suggest improvements to processes and systems to drive efficiency and enhance service levels.
• Work closely with colleagues across sales admin, manufacturing, and logistics to manage multiple priorities and keep orders moving smoothly.

• Strong attention to detail and process discipline.
• Proficiency with ERP systems, ideally SAP.
• Excellent communication and interpersonal skills.
• A proactive problem solver with a genuine customer-first mindset.
• Comfortable coordinating across departments and managing competing priorities.
• Previous experience in a sales administration, order processing, or customer service role is desirable.

• Career pathway into sales and account management.
• Direct exposure to SAP/ERP systems, KPI reporting, and supply chain coordination
• Work across the hospitality and retail sectors with strong long-term demand
• Structured support from an experienced sales administration team
• Salary £26-28,000

We are reviewing CVs now — early applications are highly encouraged. Click below to apply or contact our team directly.

Contact Arden Personnel (url removed) (phone number removed) (Alcester) | (phone number removed) (Redditch)

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Arden Personnel is a trusted recruitment agency covering Redditch, Bromsgrove, Studley, Henley-in-Arden, Evesham, Alcester, Bidford-on-Avon, Leamington Spa, Warwick, and Stratford-upon-Avon. We place candidates across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more. We are an equal opportunities employer. Your next opportunity could be just a call or click away.

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