Job Description:

About Miele
How does a family-owned company become the global market leader in the premium segment for domestic appliances and a trusted partner for solutions in commercial and medical technology? By striving to always do better and to keep improving. This mindset defines what it means to work at Miele and drives the success of our products. Our approximately 23,000 employees can rely on one thing: those who embrace our commitment to quality will grow – both personally and professionally.

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About the Role
Based at our headquarters in Abingdon, Oxfordshire, you will join our inbound sales team where we focus on inspiring and delighting our customers. We continue to evolve our workplace and culture in line with our world-renowned products. Join a business that has been shaping excellence since 1899 and help us live our philosophy of ‘Immer Besser’ every day.

Your Responsibilities

• You will guide customers through detailed consultations to support their appliance selection and purchase
• Through understanding customer needs, you recommend suitable products and solutions that support long-term use
• By identifying opportunities, you promote upgraded products and accessories to enhance the customer experience
• With a strong focus on service, you deliver a high-quality and engaging customer experience across every interaction
• As part of the sales team, you contribute to achieving individual and team sales targets through proactive engagement
• Across multiple channels including telephone and email, you communicate confidently and respond to customer queries and quotations professionally

What we are looking for

• Proven experience in a customer-facing sales role with the ability to build rapport and trust
• Strong communication skills with confidence engaging customers across telephone and written channels
• Ability to manage multiple tasks effectively while maintaining attention to detail
• Good IT skills with the ability to learn and adapt to new systems and processes
• A team-focused approach with a strong sense of accountability for achieving results

Working Hours

• We have an opportunity for a full-time position, working a minimum of 37.5 hours per week across 5 days
• Additionally we have a part-time position available working 26 hours per week with flexibility on the number of days
• Saturday working on a rota basis (typically 1 in 3) with a day off in lieu
• Flexibility required to meet business needs
• Working hours typically between 08:00–18:00 Monday to Friday and 09:00–16:00 Saturday

Benefits

• Salary of up to £26,091 for full-time hours, plus a competitive benefits package
• Quarterly and annual bonus scheme
• Discounts on Miele products for you, your family and friends
• Discounted gym membership and subsidised onsite café
• Health cash plan and free eye tests
• Additional benefits including financial advice and recognition schemes

Additional Information
Our positions are permanent roles based in Abingdon. We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace where everyone can succeed