Job Description:

Sales Operations & CRM Administrator

Competitive Salary

We are looking for a highly organised and proactive Sales Operations & CRM Administrator to support the growth of our expanding commercial function.

This role sits at the heart of the business and is responsible for maintaining CRM accuracy, supporting sales reporting, coordinating pipeline management, and ensuring sales and marketing teams have the information they need to perform effectively.

The successful candidate will play a key role in building a more data-driven, process-led commercial operation. This is an excellent opportunity for someone who enjoys systems, organisation, reporting, and continuous improvement, with the potential to develop into a broader Commercial Operations or Go-To-Market (GTM) role over time.

Key Responsibilities

CRM & Data Management

• Maintain and continuously improve CRM data quality and integrity.
• Ensure customer, contact, and opportunity records are accurate and up to date.
• Support CRM development, user adoption, and process compliance.
• Assist with system improvements, automation, and workflow development.

Sales Pipeline & Reporting

• Own the administration and governance of the sales pipeline.
• Produce weekly and monthly sales and pipeline reports.
• Track key commercial KPIs and identify gaps or inconsistencies.
• Support forecasting, opportunity tracking, and management reporting.

Sales Operations Support

• Prepare quotations, customer documentation, and sales administration.
• Coordinate follow-up activity and ensure actions are completed.
• Support customer account reviews and commercial planning activities.
• Act as a central point of coordination between sales, marketing, operations, and finance.

Marketing & Commercial Support

• Assist with lead management and campaign tracking.
• Support reporting of marketing activity and lead generation performance.
• Help develop processes that improve customer engagement and commercial effectiveness.

What We’re Looking For

Essential

• Experience in sales administration, commercial administration, sales support, or CRM administration.
• Strong organisational skills with excellent attention to detail.
• Experience using CRM systems and Microsoft Excel.
• Ability to produce accurate reports and manage data effectively.
• Excellent communication skills with a proactive approach.

Desirable

• Experience with HubSpot or similar CRM platforms.
• Experience within engineering, manufacturing, automotive, fleet, or industrial sectors.
• Interest in sales operations, CRM strategy, process improvement, or commercial systems.
• Exposure to marketing, lead management, or customer journey processes.

Development Opportunity

This role offers genuine progression opportunities within a growing business environment.

The successful candidate will have the opportunity to develop expertise across CRM management, sales operations, reporting, automation, commercial systems, and wider go-to-market activities, creating a pathway into future Commercial Operations or CRM leadership roles.