Job Description:

Job Title: Sales & Projects Coordinator   

Employment Type: Maternity Cover

Job Purpose:

To support equipment sales activity and coordinate customer project solutions, ensuring smooth delivery from quotation through to installation and invoicing. The role focuses on delivering excellent customer service, accurate administration, and efficient coordination across departments.

Key Duties and Responsibilities:

Sales & Customer Support

• Support equipment sales KPI performance
• Build and maintain positive relationships with customers
• Manage high volumes of incoming calls and emails, ensuring timely and professional responses
• Prepare accurate quotations and support conversion to orders
• Maintain up-to-date knowledge of products, services, and market developments

Project Coordination & Administration

• Input project quotations and orders onto systems accurately
• Raise and manage purchase orders with suppliers
• Liaise with suppliers to ensure timely delivery of equipment to the warehouse
• Coordinate with logistics to ensure stock availability for project delivery
• Work closely with Project Managers to support project administration and ordering
• Assist in ensuring projects are completed, invoiced, and closed accurately

Operations & Coordination

• Coordinate equipment installations with internal teams and subcontractors
• Support effective route planning for deliveries and installations
• Issue daily delivery schedules for projects and van sales as required

General Responsibilities

• Work collaboratively across sales, service, logistics, and project teams
• Undertake additional duties as required to support business needs

Experience Required:

• Experience in sales, customer service, or project coordination roles in a fast-paced, high-pressure environment
• Proven ability to manage complex information and competing priorities
• Strong administration and customer-focused background
• Experience within catering, equipment, or related industries
• CRM system experience
• Strong IT skills including Microsoft Office and ERP systems
• Excellent communication and telephone manner
• Strong organisational and time management skills
• High attention to detail and accuracy
• Ability to prioritise workload and meet tight deadlines