Job Description:

Maternity Cover - Sales Support (6 months)
£28,000 | Mon-Fri 08:00-16:30- Henstridge/ Templecombe

My client is a dynamic and ambitious manufacturing company and is considered one of the most technically proficient firms operating in this market. The key to their success within this fast-moving environment is outstanding technical expertise within the sales and production teams, coupled with a high level of customer service.

The role
This position includes all aspects of sales order administration as well as customer care, support and service, and full support for out-of-office sales staff. This position is 100% office based.

Key responsibilities (approx. workload split)

• Order processing & amends - 30%

• Customer enquiries (phone, web forms & emails) - 15%

• MSDS requests & checks - 15%

• Customer portal administration - 6%

• Sample requests - 6%

• Transport control - 6%

• Case files (complaint processing) - 6%

• SOP administration - 3%

• Price list production - 3%

• Dashboard upkeep - 3%

• Data uploads - 3%

• Report production (e.g. CBAM reports) - 3%

Desired skills & experience

• Strong and natural computer skills, especially Microsoft Office applications

• Especially competent in Excel

• Good customer care skills

• Ability to solve customer issues with maximum customer satisfaction

• Previous experience in a similar role would be an advantage

• Good mathematical skills

The person

• Very strong attention to detail with a high level of accuracy

• Ability to quickly learn new skills

• Positive attitude to problem solving

• Strong team player

• Good task/time management

What's on offer

• £28,000 salary

• Monday to Friday, 08:00-16:30

• 6-month maternity cover

• 26 days holiday plus bank holidays

• 8% pension

• Free parking