Job Description:

Position: Salesforce Administrator

Location: Manchester ( Hybrid )

Perm Role - £45k - £50k

The Salesforce Administrator is responsible for the configuration, maintenance, and continuous improvement of the Salesforce platform, ensuring it effectively supports business processes, users, and data integrity.

The role acts as the primary point of contact for Salesforce users, driving adoption, usability, and ongoing optimisation of the system.

Key Duties and Responsibilities

Salesforce Administrator: The responsibilities for the role include, but are not limited to:

• Salesforce Platform Management
  • Configure and maintain Salesforce features including objects, fields, page layouts, flows, validation rules, and reports
  • Manage user accounts, profiles, roles, permissions, and security settings
  • Ensure system availability, performance, and data integrity
  • Implement and maintain automation using Salesforce tools (Flows, Approval Processes)

• User Support & Training
  • Act as first-line support for Salesforce-related issues and questions
  • Troubleshoot and resolve system errors and user-reported issues
  • Deliver user training, documentation, and guidance to improve adoption
  • Gather feedback and translate business requirements into Salesforce solutions

• Data Management & Reporting
  • Maintain high standards of data quality, accuracy, and consistency
  • Perform data imports, exports, deduplication, and cleansing
  • Create and maintain dashboards and reports to support business insight and decision-making

• Change Management & Continuous Improvement
  • Manage Salesforce releases and coordinate testing of new features
  • Assess impact of platform updates and communicate changes to users
  • Identify opportunities to enhance efficiency through automation and process improvements
  • Support minor enhancements and collaborate with developers on more complex changes

• Security, Compliance & Best Practice
  • Ensure Salesforce usage complies with security, privacy, and regulatory requirements
  • Manage access controls and audit trails
  • Follow Salesforce and organizational best practices
  • Maintain system documentation and configuration records

• Stakeholder & Vendor Collaboration
  • Liaise with business stakeholders to understand requirements and priorities
  • Work with Salesforce vendors, partners, or developers as needed
  • Support integration with other systems where applicable

• Transformation
  • Provide support to the wider Transformation Team on non-Salesforce related change activity if applicable and / or there is downtime

Requirements for the role

• Proven experience as a Salesforce Administrator or similar role
• Strong communication and interpersonal skills.
• Salesforce Administrator Certification (ADM 201) - preferred
• Experience supporting Sales, Service, or Marketing Cloud
• Understanding of CRM processes and business workflows

INDIT

Planet Recruitment is acting as an Employment Business in relation to this vacancy.