Job Description:

• Basis: Full-Time, Permanent

• Location: Greater Manchester Area (Hybrid / Flexible options available)

• Salary: Up to £50,000 (Dependent on Experience) + Benefits

Our client is an established, award-winning UK technology solutions and managed services provider. Known for its strong year-on-year growth and people-first culture, the business has been independently recognized nationally for its exceptional employee engagement and workplace excellence.

They pride themselves on a collaborative "work hard, play hard" environment where internal progression is actively supported, and continuous professional development is heavily invested in.

As a Salesforce Administrator, you will join the company's internal operations and change-delivery team. Reporting directly to the IT Operations Manager, you will serve as the primary point of contact for Salesforce users across the organization. Your core mission will be to handle the configuration, daily maintenance, and continuous optimization of the platform to support business growth, drive user adoption, and ensure data integrity.

• Platform Management: Configure and maintain core Salesforce features including custom objects, fields, page layouts, validation rules, and reports. Manage user accounts, profiles, roles, and security settings.

• Process Automation: Design, build, and maintain internal automation using Salesforce tools, specifically focusing on Flows and Approval Processes.

• User Support & Training: Act as the first line of support for system issues, deliver user training, create clear documentation, and translate business feedback into functional system enhancements.

• Data & Analytics: Maintain high standards of data quality through regular imports, exports, deduplication, and cleansing. Build and manage dashboards to support data-driven decision-making.

• Release Management: Coordinate the testing of new features, assess the impact of platform updates, and collaborate with developers on more complex, code-heavy changes.

• Team Collaboration: Offer ad-hoc support to the wider operational and business change teams during project delivery or platform downtime.

Experience & Certifications:

• Proven hands-on experience as a Salesforce Administrator (or similar CRM-focused capacity).

• Experience supporting core functions within Sales, Service, or Marketing Cloud.

• A strong understanding of core CRM processes, automated workflows, and business data structures.

• Salesforce Administrator Certification (ADM 201) is highly desirable.

Key Skills:

• Strong problem-solving abilities with an analytical, continuous-improvement mindset.

• Excellent communication skills with the ability to manage stakeholder expectations at various levels.

• Highly organized and capable of managing multiple operational priorities independently.

The business rewards its staff with a modern, comprehensive benefits package designed to support both professional and personal well-being:

• Competitive salary up to £50k (DOE)

• 25 Days Annual Leave (plus bank holidays), increasing with tenure

• Flexible hybrid working model

• Private healthcare cash plan

• Subsidized fitness/gym memberships

• Paid charity/volunteering day

• Cycle-to-work scheme and corporate perks

• On-site parking

Our client is an equal opportunities employer. All applicants must hold the valid right to work in the UK.