Job Description:

We are currently recruiting on behalf of a well-established and growing fire & security company based in Bolton, who are looking to appoint an organised and proactive Scheduler to support their busy operations team.

This is a fantastic opportunity for someone with strong scheduling and administration experience who enjoys working in a fast-paced environment and delivering excellent customer service.

As a Scheduler, you would be the central point of contact between customers, engineers, and internal departments, you will play a key role in ensuring service operations run efficiently and effectively.

Benefits:

• Salary up to £32,000 depending on experience
• Monday to Friday working hours
• Office-based role in Bolton
• Full training provided on internal systems and processes
• Supportive and friendly working environment

Key Responsibilities:

• Coordinate and schedule engineers for planned preventative maintenance (PPM), reactive call-outs, remedial works, and installations
• Liaise with customers to arrange appointments and confirm attendance
• Manage service jobs from booking through to completion and invoicing
• Ensure all engineer reports, certificates, and job documentation are completed accurately and submitted on time
• Raise quotations for remedial works and follow up on approvals
• Monitor engineer workloads and adjust schedules where required
• Order materials and parts while maintaining stock control records
• Act as the first point of contact for customer queries and incoming service calls
• Provide regular updates to customers regarding engineer attendance, job progress, and outstanding works
• Support the wider service department with general administration duties

Experience Required:

• Previous experience within a Service Coordinator, Scheduler, or Service Administrator position
• Experience in the fire and security sector
• Excellent organisational skills with the ability to manage multiple tasks simultaneously
• Strong communication and customer service skills
• Confident using Microsoft Office and CRM/service management systems
• Ability to work effectively under pressure and prioritise workloads
• Experience within the fire & security, engineering, facilities management, or maintenance sector is highly desirable

If this sounds like you, please apply today!