Job Description:

Main Duties:

1. Team Supervision & Coordination

• Oversee the security team before, during, and after events.

• Assign posts and patrol areas to security personnel.

• Conduct briefings to communicate event-specific risks, emergency procedures, and team roles.

 2. Crowd Control

• Monitor crowd behavior to prevent disturbances, fights, or overcrowding.

• Direct guests efficiently to avoid bottlenecks at entry, exits, and common areas.

• Enforce venue policies (e.g., no re-entry, prohibited items, age restrictions).

 3. Access Control

• Ensure only authorized individuals access restricted areas (e.g., backstage, VIP, tech booths).

• Supervise bag checks, metal detector use, and ticket scanning areas.

• Intervene if any unauthorized access or security breach occurs.

 4. Emergency Response

• Act as the point of contact during emergencies (e.g., medical, fire, violence).

• Coordinate evacuations or lockdowns if needed, following venue protocols.

• Liaise with first responders, including police, fire, and medical services.

 5. Incident Reporting & Documentation

• Record and report incidents such as thefts, injuries, or conflicts.

• Complete post-event security logs and reports for management.

• Collect witness statements if necessary.

6. Communication

• Maintain constant communication with other team leaders, control room, and event managers.

• Use radios or other tools to relay important information swiftly.

 7. Customer Service

• Maintain a calm, approachable demeanor while enforcing rules.

• Assist guests with directions or concerns while maintaining vigilance.

8. Compliance & Safety Checks

• Ensure all security practices comply with legal regulations and venue policies.

• Check emergency exits, fire extinguishers, and safety systems before events.

 9. Staff Mentorship & Development

• Train new security personnel in protocols, customer service, and emergency response.

• Provide real-time feedback and coaching during shifts.

Person Specification:

Must have SIA (Door Supervisor) License

Must have First Aid Certification

Must have 2 years of experience in security supervisory role

Excellent customer service skills

Excellent communication skills

Must have Right to work permit

Must have 5 year checkable work history

Benefits:

• Flexible working
• Holiday Pay entilement 
• Full induction and training programme including continuous development
• Competitive pay rates
• Company pension

Accolade Security  is committed to equal opportunities and  offer an Employee Assistance to all employees to support good mental health and wellbeing.