Job Description:

Security Scheduler

Permanent | Full-Time
Salary: £30,600
Hours: Monday to Friday, 6:00am - 2:00pm (40 hours per week) plus overtime to cover holiday and sickness
Location: Stoke-on-Trent, ST1 5PZ (Office Based)

Our client, a leading provider of facilities services in the UK, is seeking an organised and proactive Security Scheduler to support the delivery of security services across a national contract.

This is a key operational role responsible for coordinating and maintaining staff schedules across multiple locations, ensuring all shifts are covered and operational requirements are consistently met. Working closely with operational management teams, control centres and external service partners, you will help ensure effective resource planning and service delivery.

The successful candidate will play an important role in maintaining workforce coverage, managing scheduling activities and supporting operational performance. This position requires strong organisational skills, attention to detail and the ability to respond effectively to changing business requirements within a fast-paced environment.

Key Responsibilities

• Manage daily scheduling activities across the contract, ensuring all core and additional hours are covered.
• Monitor and manage the scheduling mailbox, responding to emails and queries within agreed timescales.
• Maintain accurate weekly timesheet returns and update actual hours worked within relevant systems.
• Coordinate planned and unplanned absence cover, ensuring all shifts are fulfilled.
• Take ownership of forward planning, scheduling and deployment of security personnel, including external service partners.
• Allocate resources effectively, prioritising internal employees and utilising external suppliers where required.
• Monitor scheduling performance to ensure contractual KPIs and service requirements are achieved.
• Investigate and resolve pay queries promptly, ensuring accurate information is provided.
• Manage the use of scheduling and supplier portals to coordinate cover where required.
• Raise and manage purchase orders for third-party suppliers through to completion.

About You

Ideally, you will have:

• Excellent IT skills and confidence using multiple systems simultaneously.
• Knowledge of security guarding operations, ideally with an understanding of BS 7499 standards.
• Understanding of KPI-driven service delivery and operational performance.
• Strong written and verbal communication skills.
• Excellent interpersonal skills with the ability to influence and negotiate with colleagues and external suppliers.
• Experience managing schedules, allocating resources and responding to changing operational requirements.
• A proactive approach to problem-solving with a strong focus on accuracy and delivering results.
• Experience using workforce scheduling, time management or CAFM-related systems would be advantageous.

If you are a highly organised and detail-focused individual who enjoys coordinating people, managing operational schedules and supporting a busy service delivery team, we would welcome your application.