Job Description:

📍 Location: Wolverhampton (Civic Centre or other suitable City location)
🕒 Hours: Full Time

Are you an organised and customer-focused administrator looking for an opportunity to make a real difference to children and young people with Special Educational Needs and Disabilities (SEND)?

We are looking for a dedicated SEND Administrative Assistant to join our Special Educational Needs Statutory Assessment and Review Team (SENSTART). This is a rewarding role at the heart of a vital service, supporting the administration of Education, Health and Care Plans (EHCPs) and helping ensure children and young people receive the support they need.

As a SEND Administrative Assistant, you will provide high-quality administrative and customer service support to the SENSTART team. Working closely with colleagues, families, schools and professionals, you will help ensure statutory processes are delivered efficiently, accurately and sensitively.

• Maintain accurate records of children and young people with SEND using case management systems and SharePoint.
• Support the coordination of Education, Health and Care (EHC) needs assessments, annual reviews and decision-making panels.
• Prepare and distribute correspondence, reports and documentation.
• Act as a point of contact for enquiries from families, schools, SEND officers and other professionals.
• Update and maintain data systems, ensuring accuracy and confidentiality at all times.
• Provide administrative support for meetings, including tracking actions and outcomes.
• Work collaboratively with colleagues to support service delivery and continuous improvement.

We are looking for someone who is:

• Organised, accurate and able to manage a varied workload.
• Experienced in working within a busy office environment.
• Confident using IT systems, databases and Microsoft Office applications.
• A strong communicator with excellent written and verbal English skills.
• Able to provide excellent customer service, including responding sensitively to challenging or emotional situations.
• Capable of working independently and as part of a team.
• Interested in supporting children and young people with special educational needs and disabilities.

• GCSE English and Mathematics (Grade A-C/4-9) or equivalent.
• Recognised IT qualification or equivalent experience.
• NVQ Level 3 in Business Administration (or equivalent), working towards this qualification, or willingness to achieve it within an agreed timescale.

• Be part of a team that positively impacts the lives of children, young people and families.
• Work within a supportive and collaborative environment.
• Opportunities for professional development and continuous learning.
• Develop valuable experience within a specialist education service.
• Contribute to an organisation committed to equality, inclusion and supporting children and young people.

If you're a motivated administrator who enjoys providing excellent support and wants to help make a difference for children and families across Wolverhampton, we'd love to hear from you.

Apply today and help support the delivery of essential SEND services across the City. 🌟