Job Description:

NEW VACANCY! (SC3651)

SENIOR ACCOUNT MANAGER - LARGE FORMAT / SIGNAGE

HERTFORDSHIRE

£38-40K (Depending on Experience) + Mobile + Laptop + Expenses covered + Autonomy and trust to manage a flagship account + Opportunity to play a key role in the long-term growth of the business

Our client is a market leader in large format print - offering high-quality signage, displays, and graphics for clients across industries such as retail, events, construction, and marketing.
They are seeking an experienced, highly organised, and commercially astute Senior Account Manager to manage and grow one of the company's significant client relationships. This is both a field-based role requiring regular travel to client sites, regional offices, and stakeholder meetings across the UK, as well as being office based to write up reports and communicate with the Production team. The successful candidate will act as a key point of contact between the business and Key Account, owning the project process end-to-end and ensuring exceptional service delivery, commercial performance, and long-term partnership growth.

This role is critical to the stability and future growth of our business. It requires someone who can balance relationship-building, operational excellence, and commercial discipline, while confidently representing our brand at all levels of the client organisation.

Key Responsibilities:

Strategic Account Management (Primary Responsibility)

• Primary focus is your day-to-day involvement in managing the key account, taking ownership of the duties required to sustain an account of this size. Being trained to be one of the key contacts on the account you will be managing.
• Build and maintain strong relationships with key decision-makers, regional managers, centre managers, procurement teams, and head office stakeholders.
• Understand the key account's operational structure, branding standards, approval processes, and long-term objectives.
• Proactively identify opportunities to add value, improve service delivery, and strengthen the partnership.
• Protect and grow revenue through consistent engagement, planning, and follow-through.

Field-Based Client Engagement

• Regularly visit client sites and regional offices to:
• Understand the client's signage requirements by using their brand guidelines to quote, brief artworks and manage projects commercially.
• Identify replacement, upgrades, or new signage opportunities per site visit
• Resolve issues proactively before they escalate and manage the snagging process to completion.
• Conduct site surveys and assessments, either independently or alongside installation teams.
• Be a visible, reliable presence on the road, reinforcing trust and accountability.
• Represent the company professionally at all times, acting as an ambassador for our brand.

Sales & Commercial Performance

* Manage and grow account revenue in line with agreed growth plans.
* Identify upselling and cross-selling opportunities across: Internal and external signage / Wayfinding / New materials with varying design applications / Branding and promotional signage / Compliance and safety signage
* Prepare, present, and follow up on quotes, proposals, and pricing structures.
* Work closely with internal teams to ensure pricing accuracy, margin protection, and commercial viability.
* Forecast pipeline activity and provide regular updates to senior management.

Order Management & Internal Coordination

* Own the full lifecycle of orders for the Key Account: Site Survey / Quotation / Approval Process / Production / Installation / Aftercare
* Act as the bridge between the client and internal departments including: Design / Production / Installation / Finance
* Ensure all client requirements, specifications, and branding guidelines are clearly communicated internally.
* Proactively manage timelines, expectations, and potential challenges.

Continuous Improvement & Process Development

* Identify opportunities to improve internal processes, communication, and efficiency when servicing large accounts.
* Contribute ideas for account management best practices and toolkits.
* Provide feedback from the field to support product development, service enhancements, and operational improvements.
* Help shape how the business manages and grows key accounts going forward.

Skills & Experience Required:

• Essential
• Proven experience as an Account Manager or Senior Account Manager, ideally within:
• Signage
• Large Format Print
• Worked in industries related to: Leisure, Construction, Property Development, Office Environments, Retail, Event Branding
• Experience managing large, multi-site, national accounts.
• Experience with managing multiple supply chain engagements with multiple deadlines and phases of work happening simultaneously
• Strong commercial awareness with the ability to protect margins while maintaining relationships.
• Confident, professional communicator - face-to-face, phone, and email.
• *Highly organised with excellent time management and prioritisation skills.
• Comfortable working independently on the road.
• Full UK driving licence.

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