Job Description:

Senior Account Manager

Location: London, Milton Keynes or Abingdon (Hybrid)

Reporting to: Regional Sales Manager

Atrium Associates are delighted to be partnering with a leading Managed Service Provider in the search for an experienced Senior Account Manager to join their growing team.

This is an exciting opportunity for a commercially focused and relationship-driven professional to manage and develop a portfolio of key client accounts across the South. Working within a fast-paced and innovative technology environment, you'll play a pivotal role in driving customer success, strengthening strategic partnerships, and identifying opportunities for growth.

The Opportunity

Our client is a well-established and highly regarded technology services provider that helps organisations maximise the value of their IT investments. As Senior Account Manager, you will act as a trusted advisor to your customers, working closely with senior stakeholders to understand their business objectives and align technology solutions that support long-term success.

This role offers the opportunity to combine strategic account management, business development, and customer engagement within a collaborative and supportive environment.

Key Responsibilities:

Client Relationship Management

• Develop and maintain strong relationships with key decision-makers and stakeholders.
• Become a trusted advisor across your customer portfolio.
• Lead quarterly business reviews, providing insights and recommendations that support client objectives.
• Deliver exceptional customer experiences and maintain high levels of client satisfaction.

Strategic Account Growth

• Create and execute account development plans to maximise growth opportunities.
• Identify and lead upsell and cross-sell opportunities across the service portfolio.
• Drive account retention, profitability, and long-term customer value.
• Manage contract renewals and service expansion discussions.

Commercial & Sales Management

• Maintain a healthy sales pipeline and accurately forecast opportunities.
• Prepare and present compelling proposals and strategic roadmaps.
• Collaborate with technical teams to develop tailored client solutions.
• Manage CRM updates and reporting requirements effectively.

Collaboration & Continuous Improvement

• Work closely with Service Delivery and Technical teams to ensure seamless customer outcomes.
• Identify risks, challenges, and opportunities across accounts.
• Stay informed on industry trends, emerging technologies, and market developments.
• Contribute to ongoing improvements within account management processes and customer engagement strategies.

About You

The successful candidate will have a proven track record within account management in a Managed Services environment and be passionate about building strong client relationships and driving commercial success.

Essential Experience & Skills

• Previous experience as an Account Manager or Senior Account Manager within an MSP environment.
• Strong consultative and solution-led sales approach.
• Demonstrable success in account growth, retention, and revenue generation.
• Experience managing strategic conversations with senior stakeholders.
• Excellent communication, negotiation, and relationship-building skills.
• Knowledge of managed IT services, including areas such as Microsoft 365, Azure, Cyber Security, and IT Support.
• Ability to thrive in a fast-paced and evolving business environment.
• Full UK Driving Licence.

Personal Attributes

• Commercially aware with the ability to articulate value effectively.
• Passionate about technology and its impact on business success.
• Proactive, organised, and customer-focused.
• Adaptable and open to change.
• Committed to continuous development and professional growth.
• Collaborative team player with strong problem-solving abilities.

What's on Offer?

Our client is committed to investing in its people and provides a comprehensive benefits package, including:

• Hybrid working
• 25 days annual leave plus an additional celebration day
• Holiday purchase scheme
• Enhanced family leave policies
• Electric vehicle scheme
• Cycle to Work scheme
• Virtual GP service
• Employee Assistance Programme
• Eye care support
• Technology vouchers
• Pension scheme
• Life assurance
• Income protection
• Employee discount platform
• Ongoing training and development opportunities
• Team incentives, social events, and recognition programmes
• Supportive and collaborative working culture

Diversity & Inclusion

Our client is committed to creating an inclusive workplace where diversity is valued and everyone has the opportunity to succeed. Applications are welcomed from all suitably qualified candidates. Should you require any reasonable adjustments throughout the recruitment process, please let us know.

If you're an experienced MSP Account Manager looking to take the next step in your career with a growing technology organisation, we'd love to hear from you.

Contact Selina Gibbs (url removed) today for a confidential discussion.

Atrium is an equal opportunity employer, and all hiring decisions are subject to international and local employment laws and regulations. All open positions offered by Atrium are subject to specific job requirements, however, we endeavour to ensure fairness and equal opportunities. We welcome applications from suitably skilled candidates regardless of ethnicity, gender, disability, sexuality, religion or age.