Job Description:

Senior Customer Relationship Manager

£30,000 - £35,000 + Hybrid Working + Excellent Benefits

Coventry / Warwickshire Area

Are you passionate about building strong customer relationships and delivering exceptional service?

Do you enjoy solving problems, analysing data, improving processes and acting as a trusted partner to your customers?

If so, we’d love to hear from you.

Our client is a successful and growing B2B organisation looking to appoint a Senior Customer Relationship Manager to join their commercial team.

This is far more than a traditional customer service position. Acting as an internal Account Manager, you’ll take ownership of a portfolio of key customer accounts, becoming their trusted point of contact and ensuring they receive an outstanding customer experience at every stage of their journey.

Working closely with both customers and internal stakeholders, you’ll proactively identify opportunities to improve service levels, resolve challenges, strengthen relationships and support long-term account success.

Key Responsibilities

• Managing a portfolio of customer accounts and building long-term relationships
• Acting as the primary point of contact for customer enquiries and escalations
• Investigating and resolving complex operational and service-related issues
• Producing customer reports and analysing account performance data
• Identifying trends, risks and opportunities for continuous improvement
• Working closely with Account Managers to support customer retention and growth
• Supporting invoicing, account administration and commercial activities
• Contributing to a collaborative and high-performing team culture

About You

We’re keen to speak with individuals who have experience in:

• Customer Relationship Management
• Internal Account Management
• Commercial Customer Service
• Client Services
• Business Support or Commercial Operations

You’ll also possess:

• Excellent communication and relationship-building skills
• Strong problem-solving and analytical ability
• High levels of organisation and attention to detail
• Good commercial awareness
• Strong Microsoft Excel skills
• A proactive, solutions-focused approach
• A full UK driving licence

What’s On Offer?

• Salary of £30,000 - £35,000 depending on experience
• Hybrid working following successful completion of probation
• Excellent benefits package
• Genuine responsibility and autonomy
• Exposure to key customer accounts
• A supportive and collaborative working environment
• Long-term career opportunities within a growing business

If you’re looking for a role where you can make a genuine impact, build meaningful customer relationships and become an integral part of a successful commercial team, we’d love to hear from you.