Job Description:

Senior Remote Support Engineer (Electro/Mechanical) Watford, Hertfordshire (Office Based – Monday to Friday) Salary: £58,500 - £65,000 + Benefits

An exciting opportunity to build a brand-new technical support function

Our client, a leading manufacturer of complex electro-mechanical equipment, is embarking on an exciting period of growth and is creating a brand-new Remote Technical Support Team based at their UK Head Office in Watford.

As part of this expansion, they are looking to appoint an experienced Senior Remote Support Engineer who will play a pivotal role in establishing the team, supporting engineers across the UK and helping shape future processes and technical standards.

This is a fantastic opportunity for an experienced engineer looking to move into a senior technical position where you’ll combine hands-on engineering knowledge with remote diagnostics, mentoring and problem-solving.

The Role

Working from the Watford office, you will act as the highest level of technical support for both field engineers and customers, diagnosing and resolving complex issues across sophisticated electro-mechanical equipment.

You’ll collaborate with engineering, software and operational teams to ensure faults are resolved quickly while helping develop the capability of a growing support function.

Key responsibilities include:

Providing advanced remote technical support to field engineers

Diagnosing mechanical, electrical and software-related faults

Supporting installation, commissioning and ongoing maintenance activities

Escalating and resolving complex technical issues

Developing troubleshooting guides and technical documentation

Coaching and mentoring junior engineers

Working closely with engineering and product development teams to improve product performance

Helping establish best practice within the new support department

About You

We’re looking for someone who enjoys solving technical problems and has experience working across multiple engineering disciplines.

You’ll ideally have:

Strong electro-mechanical engineering experience

Excellent electrical fault-finding ability

Good mechanical engineering knowledge

An understanding of software, networking and IT systems

Experience supporting complex automated equipment

Excellent communication skills

The ability to mentor and support other engineers

A methodical approach to fault diagnosis

Candidates who began their careers in mechanical or electrical engineering before developing software or systems knowledge would be particularly well suited.

This role would suit experienced professionals from sectors such as:

Field Service Engineering

Industrial Automation

Manufacturing Equipment

Robotics

Packaging Machinery

Material Handling

Industrial Machinery

Recycling Equipment

Electrical Maintenance

Mechatronics

Technical Support Engineering

What’s on Offer

£58,500 - £65,000 salary

Opportunity to help build a brand-new engineering function

Long-term career progression

Stable and growing international business

Collaborative technical environment

Ongoing professional development

Location: Watford (office based, Monday-Friday)