Job Description:

Senior Facilities Manager

Location: Wembley, North West London
Salary: £65,000 - £70,000 depending on experience
Job Type: Permanent

About the Role:

We are seeking an experienced Senior Facilities Manager to lead the operational delivery of Facilities Management services across a diverse multi-site commercial estate portfolio. This is a senior leadership position responsible for ensuring the effective management of Hard and Soft FM services, contractor performance, compliance, estate standards and operational excellence across multiple sites.

Working closely with the Head of Service, you will provide operational leadership across the wider FM function, overseeing facilities operations, project coordination, contractor management and shared service resources. This role offers the opportunity to make a significant impact within a fast-paced commercial landlord environment, driving continuous improvement while ensuring safe, compliant and efficient estate operations.

Key Responsibilities

• Lead the operational delivery of Hard and Soft FM services across a multi-site commercial estate portfolio, ensuring high standards of service, safety and performance.
• Oversee planned and reactive maintenance, ensuring operational continuity and effective resolution of service issues across all sites.
• Manage FM contractors and in-house teams, monitoring performance against KPIs, SLAs and service standards while driving continuous improvement.
• Take ownership of health, safety and compliance across the estate, including RAMS, permits to work, audits and corrective actions.
• Coordinate operational activity across live environments, working closely with the Projects Manager to manage refurbishments, capital works and infrastructure projects with minimal disruption.
• Control operational expenditure and support effective budget management across FM services and contractor spend.
• Drive service improvements, identifying risks, inefficiencies and opportunities to enhance estate operations.
• Build strong relationships with occupiers, contractors and stakeholders to support effective communication and service delivery across the estate.

Key Requirements:

• Proven experience managing multi-site Facilities Management operations within commercial property, estate management or landlord environments.
• Strong leadership experience across both Hard and Soft FM services.
• Demonstrable experience managing FM teams, contractors and outsourced service providers.
• Strong knowledge of Health & Safety legislation, compliance management and contractor control processes.
• Experience coordinating Facilities Management operations alongside refurbishment, infrastructure, lifecycle or capital projects.
• Excellent stakeholder management and communication skills.
• Experience managing operational budgets, contractor expenditure and service performance.
• Ability to operate effectively within fast-paced environments with multiple competing priorities.
• Strong organisational, problem-solving and decision-making capabilities.
• Full UK driving licence.

Desirable:

• IOSH or NEBOSH qualification.
• IWFM qualification or equivalent professional experience.
• Experience using CAFM systems.
• Experience implementing operational improvement and service transformation initiatives.

What's on Offer:

• Competitive salary and benefits package.
• Opportunity to lead Facilities Management operations across a diverse commercial estate portfolio.
• High-profile role with significant operational responsibility and autonomy.
• Exposure to major refurbishment, infrastructure and capital works programmes.
• Career progression opportunities within a growing and dynamic property environment.
• Collaborative and supportive leadership team.
• The opportunity to drive operational excellence and make a tangible impact across a large-scale commercial estate.