Job Description:

Senior Facilities Manager

Location: Luton, LU1 3PG

Hours of work: 40

Contract Type: Permanent

Salary: £55,000 - £60,000

Our client, a leading provider of facilities services in the UK, is seeking a Senior Facilities Manager to act as the lead contact on site for clients and internal stakeholders, overseeing the successful delivery of facilities management services across the site.

Job Overview

This is a key leadership role responsible for ensuring the effective delivery of facilities management services while maintaining high standards of operational performance, compliance, and customer satisfaction. The Senior Facilities Manager will serve as the primary point of contact for clients and stakeholders, ensuring services are delivered in line with contractual requirements and organisational objectives.

The successful candidate will have facilities management experience, engineering knowledge, and a strong understanding of both hard and soft services. They will be responsible for driving performance, managing financial responsibilities, developing teams, and fostering a positive, collaborative, and safety-focused working environment.

Key Responsibilities

• Take overall responsibility for the management of the site.
• Ensure all contract deliverables, KPIs, and SLAs are consistently achieved or exceeded.
• Act as the primary point of contact for assigned client accounts and key stakeholders.
• Build strong client relationships and align service delivery with client priorities.
• Lead the delivery of facilities services including cleaning, technical, waste, catering, and other site services.
• Monitor SLA performance, reporting requirements, and performance reviews in collaboration with clients.
• Oversee site financial performance, cost management, and support P&L objectives through efficient resource planning.
• Lead, develop, mentor, and empower managers, supervisors, and frontline teams while promoting a safety-first culture.

Person Specification

• Facilities management experience.
• Engineering knowledge.
• Experience managing hard services with exposure to soft services.
• Strong customer focus and communication skills.
• Managerial and people management experience.
• IOSH qualification required.
• Full UK driving licence (Car Band 3) required.
• Ability to build strong stakeholder relationships and deliver high service standards.