Job Description:

Flexible Workspace | West-End, London | Senior Front of House

Permanent · Full-time · On-site · £35,000 - £40,000

The Opportunity

Our client is a dynamic, flexible business environment, the kind of place where first impressions genuinely matter and the front-of-house team sets the tone for everyone who walks through the door. They're looking for a polished, people-first Reception Manager to own that experience entirely.

This is a senior role with real scope, you'll lead daily reception operations, manage a small team, and be the go-to person for clients, visitors, and internal stakeholders alike. If you take genuine pride in the standard of service you deliver, this one's worth a conversation.

What You'll Own

• Day-to-day management of the reception and front-of-house function
• Delivering a consistently high standard of service to clients, visitors, and internal teams
• Meeting room bookings, visitor management, and office presentation standards
• Onboarding new clients and maintaining strong ongoing relationships
• Supervising, training, and scheduling reception staff
• Managing incoming calls, emails, and enquiries professionally and efficiently
• Coordinating office supplies, facilities requests, and general administration
• Upholding health & safety, security, and company procedures at all times
• Supporting events, hospitality, and community engagement activities

Who You Are

Experience:

• Previous experience in a senior receptionist, FOH, or reception management role
• Comfortable supervising a team and managing competing priorities
• Background in flexible workspace, hospitality, or a client-facing environment

Character:

• Warm, professional, and keeps calm under pressure
• Strong communicator (written, verbal, and in-person)
• Highly organised with excellent attention to detailTakes genuine pride in the experience they create