Job Description:

Senior Hard Services Manager

Permanent

Central London  

£85,000 (All-In)

Various Benefits

300 North are partnering with a leading Facilities Management provider to recruit a Senior Hard Services Manager for a prestigious, critical environment in Central London.

This is a fantastic opportunity to take ownership of a flagship contract, leading a team of Technical Managers and engineering professionals while working closely with the Account Director. With a clear route to Director level within the next two years, this role is ideal for an ambitious Hard FM leader looking to progress their career.

The Role

As Senior Hard Services Manager, you will have full responsibility for the operational, commercial and technical performance of the contract, ensuring service excellence, statutory compliance and exceptional client satisfaction across a critical estate.

Key Responsibilities

• Lead the delivery and performance of a high-profile Hard FM contract.
• Manage contract financials including P&L, WIP, forecasting and cost control.
• Ensure full compliance with Health & Safety legislation and statutory requirements.
• Oversee planned maintenance delivery in line with SFG20 standards.
• Lead, mentor and develop Technical Managers and engineering teams.
• Manage operational risk, incidents and escalation procedures.
• Build strong client relationships and lead regular performance review meetings.
• Identify and deliver additional works and commercial growth opportunities.

About You

You'll be an experienced Hard FM leader with a strong technical background and a proven track record managing complex, mission-critical environments.

You'll ideally have:

• Experience managing Hard FM contracts within critical environments such as data centres, banking, healthcare or other business-critical facilities.
• Mechanical or Electrical qualification (HNC, NVQ Level 3 or equivalent).
• Strong commercial acumen with experience managing P&L, budgets and contract performance.
• Excellent leadership skills with experience developing high-performing engineering teams.
• Experience using CAFM systems and driving operational excellence.
• Outstanding client-facing and stakeholder management skills.

Why Join?

• £85,000 all-inclusive salary.
• Opportunity to lead a prestigious, technically complex estate.
• High-profile client with significant investment in the contract.
• Clear pathway to Director level within two years.
• Join one of the UK's leading Facilities Management providers.

Interested?

Please send your CV in confidence to (url removed) or contact the team at 300 North for a confidential discussion.