Job Description:

JOB: Senior IT Technician

LOCATION: Harrogate, North Yorkshire HG1

STATUS: Permanent

HOURS: Monday to Friday, 8.45am until 5.15pm

SALARY: up to £35k plus many benefits (see below)

My client is seeking to employ a full-time, permanent Senior IT Technician.  This is an exciting role within a growing international organisation who operate in more than 120 countries.  There are real long-term career prospects and considerable training and development opportunities.

You'll join a team of six supporting Head Office in Harrogate as well as corporate offices in Bangkok and Nanjing as well as Distributors in the UK and Germany.

What you’ll do:

• Maintain reliable & secure IT infrastructure, making recommendations for improvement.
• Work closely with the IT Manager to implement approved changes and improvements, ensuring work aligns with department goals.
• Take ownership of complex incidents and escalations, ensuring thorough diagnosis, resolution and clear communication.
• Develop and maintain technical documentation, procedures, and records.
• Mentor and support IT Technicians, sharing knowledge and promoting consistent ways of working.
• Collaborate with colleagues and other departments to enhance operational efficiency.
• Provide timely technical support to internal users and our Corporate Distributors, ensuring a high standard of service and clear communication.
• Working areas include:
  • SAAS application development (Zoho One).
  • Microsoft 365 Administration (maintaining and improving M365 tenant(s)), including Entra ID, Intune, Purview and compliance controls, plus core services.
  • LAN/WAN network security & patch management.
  • VM management (VMware/Proxmox).
  • Cyber Security & Firewall management.
  • AWS cloud administration.
  • IT Incident response & DR.

What you’ll need:

A minimum of 5+ years’ experience in IT Infrastructure/Networking/Service Delivery or equivalent roles.

IT relevant certification(s) (BSc, Diploma, CompTIA) or equivalent.

Strong knowledge of ITIL.

Full UK driving licence.

Proven experience administering Microsoft 365 tenant(s), including user/device management, security baselines, Purview and compliance configuration, and continuous improvement of configuration and service health.

Strong endpoint management skills (e.g., Intune policies, device onboarding, patching, software deployment and lifecycle management).

Working knowledge of identity and security controls (e.g., MFA, Conditional Access, RBAC/least privilege) and supporting incident response activities.

Experience working within a Service Desk/ticketing environment, managing workload to SLAs and owning incidents/requests through to resolution.

Demonstrable experience supporting a busy environment, with the ability to prioritise workload and support others through guidance and knowledge sharing.

Enthusiastic and passionate about helping others.

Excellent problem-solving and decision-making abilities, with a focus on delivering results.

Effective communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to non-technical users.

What my client will provide:

The successful candidate can expect to receive a highly competitive package including:

Company quarterly performance bonus scheme

Flexible dress code

Private Health care

Life assurance

Permanent Health Insurance

Defined Contribution Company Pension (Salary Sacrifice)

Employee Assistance Programme

Cycle to Work Scheme

Free onsite parking (EV charging available)

Birthday Gift

Job Type: Full-time - Permanent – On Site in Harrogate

Holidays: 23 Days plus Bank Holidays

Working Hours:

• 37.5 hours per week
• Mon-Fri 8:45am – 5:15pm

If you believe that this is the role for you, please don't delay in sending me your CV.  My client is looking to arrange interviews in the very near future.