Job Description:

Clearance: Active SC Clearance Required

We are currently recruiting for an experienced Senior Mac Support Engineer to join a specialist End User Computing (EUC) team supporting secure, large-scale IT environments across the UK public sector.

This is an excellent opportunity for a highly skilled Apple specialist to take on a senior technical role, providing advanced 3rd line support, contributing to endpoint solution design and helping to shape the ongoing development of Mac device management and security.

Working within a collaborative technical team, you will play a key role in maintaining and improving enterprise Apple environments, supporting critical services and driving best practice across endpoint management, automation and security.

Key Responsibilities

• Provide expert 3rd line technical support and act as the escalation point for complex macOS issues.

• Design, implement and optimise Unified Endpoint Management (UEM) solutions, primarily using VMware Workspace ONE, alongside legacy Jamf Pro environments.

• Support the configuration, deployment, management and security of Apple devices across large-scale enterprise environments.

• Mentor and provide technical guidance to junior Mac Support Engineers, promoting knowledge sharing and best practice.

• Contribute to endpoint architecture, technical solution design and the wider EUC technology roadmap.

• Develop and maintain Bash scripts and automation to improve operational efficiency and reduce manual processes.

• Support endpoint security initiatives, including Zero Trust principles, access controls and vulnerability management.

• Participate in major technology projects, including device migrations, hardware refreshes and UEM deployments.

• Identify opportunities for continuous service improvement, ensuring reliable, secure and user-focused IT services.

Essential Skills & Experience

• Extensive experience providing senior-level macOS support within large enterprise or public sector environments.

• Strong hands-on experience with Workspace ONE and Jamf Pro, including device configuration, deployment and troubleshooting.

• In-depth knowledge of Apple Business Manager (ABM), Automated Device Enrolment (ADE), Volume Purchase Programme (VPP) and Apple device lifecycle management.

• Proven experience providing 3rd line support and resolving complex technical incidents.

• Strong Bash scripting skills, with experience automating endpoint management processes.

• Good understanding of endpoint security, Zero Trust architecture, access management and vulnerability remediation.

• Experience supporting large-scale endpoint migrations, deployments or hardware refresh programmes.

• Ability to mentor junior engineers and provide technical leadership within a wider EUC team.

• Excellent troubleshooting, communication and stakeholder management skills.

• Current, active SC clearance is essential.

Desirable Skills

• Jamf 300 or Jamf 400 certification.

• Experience integrating systems and automating processes using APIs.

• Relevant Microsoft or VMware certifications.

• Experience working within ISO 27001-compliant or similarly security-focused environments.

• Previous experience supporting government or other highly regulated organisations.

Why Apply?

This is an opportunity to work in a technically challenging environment supporting business-critical services, with the chance to influence endpoint management strategy and contribute to ongoing technology improvements.

You'll be joining an experienced team where your technical expertise, problem-solving abilities and leadership skills will have a direct impact.

Interested?

If you're an experienced Senior Mac Support Engineer with strong Workspace ONE and Jamf expertise and active SC clearance, we'd love to hear from you.

Apply today or get in touch with Skillsbay to discuss the opportunity in more detail.