Job Description:

Senior Pensions Administrator

• Liverpool City Centre (Hybrid - 1 day from home after training)
• Salary: Up to £35,000 (depending on experience) + annual bonus
• Hours: Monday to Friday, 9:00am - 5:00pm (flexible start and finish times)

The Opportunity

We're looking for an experienced Senior Pensions Administrator to join a well-established and growing financial services business in Liverpool.

This is a fantastic opportunity for someone with strong cradle-to-grave pensions administration experience who is looking to step into a more senior position with greater responsibility.

The role will focus on core operational processes including Terms of Business (TOB) administration, adviser changes, complaint handling support, workflow management, and wider operational oversight activities. The successful candidate will play a key role in maintaining service quality, operational control, and positive customer outcomes.

About You

• Proven experience in pensions administration with cradle-to-grave exposure
• Strong working knowledge of DB and DC pension schemes
• Experience handling complex, technical cases and/or complaints within pensions
• Excellent written and verbal communication skills
• Strong analytical and problem-solving abilities
• High attention to detail with the ability to manage and prioritise workloads effectively

What's on Offer

• Salary up to £35,000 depending on experience
• Annual bonus scheme
• Hybrid working (1 day from home after training)
• 35-hour working week with flexible start and finish times
• 25 days holiday plus bank holidays
• Central Liverpool location with excellent transport links
• Supportive, collaborative working environment
• Ongoing training, development, and progression opportunities
• Regular social events and additional benefits
• Sick pay (after qualifying period)

Why Apply?

This is an excellent opportunity to step into a senior-level role, where you'll gain exposure to technical pensions work and complaints handling, allowing you to broaden your skillset and make a real impact within the business.

If you're interested, please send your CV to: (url removed)

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