Job Description:

Senior Support Engineer

Location: Cheltenham (Hybrid – 3 days onsite, 2 days remote)

Salary: £38,000 - £42,000

Benefits: Hybrid working, exposure to modern cloud and security technologies, career development, collaborative technical team

Our client, a leading managed IT and cybersecurity provider, is looking to appoint a Senior Support Engineer to join their growing technical team in Cheltenham.

With over 20 years of delivering IT services, cybersecurity solutions, Microsoft cloud technologies and managed support services, they have built a strong reputation for technical excellence and customer service. Supporting a broad range of businesses across the UK, this is an opportunity to work with a highly experienced team and gain exposure to a diverse technical estate.

This role will focus on providing both 2nd and 3rd Line Support, acting as a technical escalation point while helping customers maximise the value of their IT infrastructure and cloud platforms.

What you'll be doing:

• Providing 2nd and 3rd Line support across a varied customer base
• Troubleshooting complex infrastructure, networking and Microsoft 365 issues
• Supporting cloud environments and migrations
• Managing and resolving escalated service desk tickets
• Supporting cybersecurity technologies and security best practices
• Assisting with project delivery and infrastructure upgrades
• Working with backup, disaster recovery and business continuity solutions
• Supporting endpoint, server and network environments
• Collaborating with internal technical teams to deliver exceptional customer outcomes

Technologies you'll work with

The organisation provides a broad range of managed IT, cloud and security services, offering exposure to technologies including:

• Microsoft 365
• Azure Cloud Services
• Windows Server
• Active Directory
• Endpoint Security & Antivirus Solutions
• Network Infrastructure
• Backup & Disaster Recovery
• Microsoft Defender
• Cyber Security & Vulnerability Management
• Cloud Technologies and Managed Services

What we're looking for:

• Previous experience in a Senior Support Engineer, 3rd Line Engineer or Infrastructure Support role
• Strong Microsoft 365 administration experience
• Experience supporting Azure environments
• Knowledge of Windows Server and Active Directory
• Strong networking fundamentals
• Experience with backup and disaster recovery solutions
• Excellent troubleshooting and customer-facing skills
• Ability to manage and prioritise multiple technical issues

Why join?

• Hybrid working model with only 3 days per week onsite
• Join an established and growing IT services organisation
• Work across cloud, infrastructure and cybersecurity projects
• Exposure to modern Microsoft technologies and security solutions
• Opportunity to develop technically within a highly experienced team
• Collaborative culture focused on service excellence and technical expertise



If you're an experienced Support Engineer looking to step into a role where you'll work across both operational support and project delivery while gaining exposure to cloud and cybersecurity technologies, we'd love to hear from you.