Job Description:

Service Controller

Salary: Up to £33,500 per annum
Hours: Monday to Friday, 8am – 5pm (42.5 hours per week)
Location: Shrewsbury

We are looking to recruit an experienced Service Controller to join a busy and established service operation. This is an excellent opportunity for an organised and proactive individual who can effectively coordinate engineers, manage service schedules, and maintain excellent customer communication within a fast-paced environment. The successful candidate will ideally come from a plant, agricultural, construction equipment, or engineering background. Candidates from an automotive service environment will not be considered for this position.

Key Responsibilities of a Service Controller:

• Coordinate and schedule service engineers and workshop activities.
• Manage daily service operations to ensure customer requirements are met efficiently.
• Liaise with customers regarding service appointments, breakdowns, and repairs.
• Allocate work to engineers and maximise utilisation of resources.
• Monitor job progress and ensure work is completed within agreed timescales.
• Maintain accurate service records and documentation.
• Work closely with parts, workshop, and service teams to ensure the smooth running of operations.
• Handle customer queries and provide updates on repair status.
• Assist in the planning and administration of preventative maintenance schedules.

Candidate Requirements for this Service Controller position:

• Previous experience in a Service Controller, Service Coordinator, or similar role.
• Background within plant machinery, agricultural equipment, construction equipment, or a related engineering industry.
• Strong organisational and scheduling skills.
• Excellent communication and customer service abilities.
• Ability to prioritise workload in a busy environment.
• Competent IT and administrative skills.
• Proactive approach with strong attention to detail.

This is an excellent opportunity for a highly organised Service Controller to become a key member of a professional service team. You will play a vital role in coordinating engineers, ensuring efficient service delivery, and maintaining high levels of customer satisfaction.