Job Description:

Service Desk Controller – OEM
Location: Burton-upon-Trent
Salary: £30,000 - £35,000 (Negotiable)

Service Desk Controller – Burton-upon-Trent

NEOS Engineering are currently recruiting for an experienced Service Desk Controller to join a leading OEM within the heavy equipment sector.

This is a fantastic opportunity for someone with experience in service coordination, engineering support, scheduling, or aftersales operations to join a busy team supporting customers, engineers, and dealers across the UK.

Working with a range of heavy machinery, including Articulated Dump Trucks (ADT), you will be responsible for coordinating service activities, managing engineer workloads, and ensuring customers receive a first-class service.

The Role

• Coordinate field engineers, service visits, breakdowns, and maintenance activities.
• Manage daily schedules to ensure engineers are efficiently allocated.
• Act as the main point of contact for customers, providing updates and managing expectations.
• Log, update, and close service jobs accurately within internal systems.
• Liaise with engineers, parts teams, workshops, and customers to keep jobs moving.
• Monitor job progress and resolve issues quickly.
• Support service performance targets including response times, utilisation, and customer satisfaction.
• Maintain accurate service records, reports, and documentation.

About You

The ideal candidate will have experience within:

• Service Desk / Service Coordinator roles.
• Field Service or engineering environments.
• Heavy plant, construction equipment, automotive, or industrial sectors.
• OEM or dealer aftersales operations.

You will have:

• Strong organisation and planning skills.
• Excellent communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Good administration and IT skills.
• A customer-focused approach with strong attention to detail.

Desirable Experience

• Background supporting engineers or technicians.
• Knowledge of heavy plant equipment such as ADTs, excavators, or loaders.
• Experience with service management systems (SAP beneficial).
• Understanding of engineering terminology and maintenance processes.

Benefits

• Competitive salary package (£30,000 - £35,000 negotiable).
• Permanent position with a leading OEM.
• Training and development opportunities.
• Pension scheme.
• Holiday entitlement.
• Supportive and professional working environment.

Apply Today

If you are an experienced Service Controller, Service Coordinator, Planner, or Engineering Administrator looking to join a leading heavy equipment business, apply today.

NEOS Engineering specialise in recruiting across the engineering, heavy plant, construction equipment, manufacturing, and industrial sectors.