Job Description:

Service Coordinator - Disabled Facilities Grant (DFG)

Location: Hackney E8
Directorate: Adults, Health and Integration
Hybrid - 2 / 3 Days in the Office
Start: ASAP
Length: 6 Months
Pay: £21.53 Per Hour PAYE / £29.01 Per Hour Umbrella

About the Role

Are you an organised, empathetic administrative professional looking to make a meaningful difference in the lives of local residents?

The London Borough of Hackney is seeking a dedicated Disabled Facilities Grant (DFG) Service Coordinator to join the Adult Social Care team. In this vital role, you will be the primary point of contact for residents, carers, and families accessing the DFG Home Adaptations Service, ensuring they receive person-centred support to live safely and independently in their homes.

Key Responsibilities

• First Point of Contact: Serve as the welcoming face and voice of the DFG Home Adaptation Service, addressing queries from residents, internal staff, and external partners via phone, email, letter, and in person.
• Application & Case Management: Efficiently process incoming DFG referrals and manage application workflows through our case management systems.
• Resident Support: Carry out occasional home visits to assist residents with administrative tasks when needed, delivering a supportive and person-centred service.
• Operational & Administrative Care: Manage essential tasks, including minute-taking, document management, updating records, collecting customer survey feedback for KPIs, and processing purchase orders and invoices.
• Collaborative Partnership: Work closely with cross-departmental teams (Housing, Health, Adult Social Care) and external DFG contractors to resolve queries and improve outcomes for residents.
  
  

What We Are Looking For



Qualifications & Essential Requirements

• GCSE English and Maths (Grade C or above, or equivalent).
• A current Enhanced DBS check.
  
  

Skills & Experience

• Administrative Expertise: Demonstrated experience managing varied office workloads, maintaining computerised databases, and processing financial documentation (invoices/POs).
• Communication & Rapport: Excellent written and verbal communication skills with the ability to convey complex information sensitively and build rapport with diverse communities.
• Organisation & Flexibility: High-level organisational skills with the proven ability to prioritise competing demands, work on your own initiative, and meet deadlines.
• Technical Skills: Strong proficiency with IT tools, spreadsheets, email, and client contact management databases.
  
  

Why Hackney?

At Hackney Council, we are committed to building an inclusive, anti-racist culture that celebrates diversity and ensures equality of opportunity for both staff and residents. We actively work to dismantle systemic barriers, empower our workforce, and support continuous learning and professional development.

Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.