Job Description:

Service Coordinator

Maintenance & Facilities Management Contractor

3D Personnel are looking for an organised and proactive Service Coordinator to join a Maintenance & Facilities Management Contractor. This role is ideal for someone who enjoys working in a fast-paced environment, communicating with customers, and coordinating engineers to ensure works are completed efficiently and on schedule.

This position would suit someone with experience as a Service Coordinator, Scheduler, Maintenance Planner, Maintenance Administrator, Helpdesk Coordinator, or Customer Service Administrator within a Maintenance or FM environment.

Key Responsibilities

• Scheduling appointments and reactive maintenance works for engineers and service teams
• Coordinating daily workloads and updating schedules in real time
• Handling inbound and outbound calls with customers, tenants, contractors, and engineers
• Liaising between customers and engineers to ensure smooth communication throughout works
• Raising and managing service jobs through the company system
• Monitoring progress of ongoing works and ensuring updates are provided to customers
• Prioritising urgent and emergency maintenance requests
• Maintaining accurate records, job notes, and service documentation
• Supporting the operations team with general administrative duties

Requirements

• Strong communication and customer service skills
• Excellent organisational and time management abilities
• Ability to multitask and work under pressure in a busy environment
• Confident using Microsoft Office and scheduling systems
• Previous experience within maintenance, facilities management, property services, or scheduling is preferred but not essential
• Positive attitude and willingness to learn