Job Description:

Proserv is a global controls technology company with a heritage stretching back more than 60 years. We provide industry-leading solutions to improve the reliability, optimise the performance and extend the life of critical infrastructure across the energy sector.

Our team not only has the talent and technological expertise to deliver these transformative goals, but day-to-day, we hold to a clear set of FRESH Proserv values that underpins everything we do around the world.

So, if you believe you not only have the skills and know-how needed for this role, and you are a team player; keen to do things the right way; possess an inquisitive and creative mind; prioritise giving top-quality service and you enjoy helping and collaborating with colleagues or clients – then we really want to hear from you.

The Service Delivery Engineer is responsible for the commercial and project delivery aspects of service scopes ensuring that projects are executed safely, on schedule, and within budget. The role will function as the focal point for client communication, internal coordination, and commercial control throughout the life of each service project.

Reporting to the Senior Service Delivery Manager this position will work closely with Engineering, Supply Chain and Operations to translate technical requirements into executable work scopes. Project documentation, procurement, and reporting are delivered to a high standard whilst maintaining cost control and producing accurate invoices in line with client Purchase Orders.

This is a client-facing role requiring strong organisational skills, commercial awareness, and the ability to manage multiple concurrent projects in a dynamic service environment.

• Function as the primary point of contact for assigned service projects ensuring all client communication, documentation and deliverables are managed professionally and in accordance with contractual requirements.

• Coordinate internal departments, including Engineering, Supply Chain, Workshop and Logistics to ensure project deliverables are aligned with client and contractual needs.

• Prioritise service activities and resource allocation in line with client requirements, contractual commitments and available capacity ensuring urgent or high-impact scopes are managed effectively without compromising ongoing delivery.

• Oversee and coordinate mobilisation of service personnel, equipment, and materials.

• Create and manage parts within the ERP (D365) system and coordinate procurement of standard components and consumables through the supply chain to support timely and accurate service project execution.

• Coordinate and conduct pre-mobilisation briefings and post-job debriefs for service technicians with technical support from the relevant subject matter expert or supervisor ensuring work scopes, HSE expectations, lessons learned and improvement actions are clearly communicated and captured.

• Provide ongoing support to service personnel ensuring technical queries, logistical requirements and scope changes are addressed promptly to maintain safe and efficient delivery.

• Manage project financial performance, forecasting revenues, tracking cost, margin, variations, and invoicing to support monthly financial close and forecast accuracy.

• Take ownership of the preparation and submission of quotations and variation requests, coordinating input from Engineering, Procurement and Commercial disciplines, as required, and managing associated D365 administration to ensure accurate and timely completion.

• Participate in client meetings providing clear progress updates, forecasts, and issue resolution plans.

• Identify and communicate potential service opportunities, extensions or repeat work arising from completed or ongoing projects.

• Identify risks and opportunities, escalating concerns early to mitigate impact on delivery, safety, or cost.

• Support continuous improvement initiatives within the Service Department by capturing lessons learned and contributing feedback from completed projects.

Preferred Technical Responsibilities (These tasks may form part of the role depending on experience and workload but are not essential requirements).

• Review and approve supplier documentation ensuring technical and commercial compliance.

• Prepare and issue project documentation such as work packs, test procedures, and technical reports in line with company and client standards.

• Specify and procure specialist or application-specific components where engineering input is required, including selecting suitable parts, verifying certification requirements and ensuring compliance with technical and client specifications.

• Provide technical input to quotations and estimates, helping to define scope, durations, rental equipment, materials and resource requirements

• Proven experience in project delivery or coordination within a technical or service-based industry

• Strong commercial awareness with ability to manage budgets, forecasts and invoicing milestones

• Excellent client interfacing and communication skills (written and verbal).

• Highly organised with strong multi-tasking and prioritisation abilities.

• Proficient in Microsoft Office (Word, Excel, and Outlook) and general ERP/Project Management tools.

• Strong attention to detail with a proactive, problem-solving approach.

• Ability to coordinate multiple workstreams across departments in a deadline-driven environment.

• Experience within the Oil and Gas or Energy service sector.

• Familiarity with Subsea Control Systems or related control equipment.

• Working knowledge of Microsoft Dynamics 365 or similar ERP systems.

• Understanding of technical documentation such as FAT procedures, datasheets or test records.

• Experience in quotation preparation, variation control and project cost tracking.

• HNC or equivalent qualification in a relevant discipline (e.g. Engineering, Project Management or Business).

• Alternatively, considerable experience in a technical project delivery or service coordination role.

We offer a competitive starting salary with an opportunity to advance, which will be dependent on competency starting level.

What you receive from Proserv as your employer is so much more than just a salary, our Total Reward package includes free cover for:

• Private Medical

• Life Assurance

• Income Protection

• Personal Accident

• Up to 7.5% contribution to Pension

As well as these funded benefits, Proserv offer an arrangement of voluntary benefits through salary sacrifice which produce savings on tax and national insurance, some of these include:

• Dental Insurance

• Gym Flex

• Purchasing or selling additional annual leave

• Technology products

• Critical Illness cover

• Additional cover for your family.