Job Description:

Service Lead (Technical Service Delivery / Telecoms / SaaS)
Location: Cambridge (office-based) + travel
Salary: Competitive + Benefits

We’re working with an innovative technology business in the communications and telecoms space that’s looking to appoint a Service Lead to join its growing Service Operations team.
This is a hands-on role focused on managing in-life service delivery for key customers, while also contributing to the development of service frameworks and supporting next-generation (SaaS-based) offerings.
Key Responsibilities:

• Own and manage customer service delivery, ensuring SLAs and service commitments are met
• Act as the main point of contact for customers, handling performance reviews, escalations, and service improvements
• Collaborate with internal technical teams to resolve issues and maintain service quality
• Support the development and continuous improvement of service frameworks and processes
• Assist with onboarding new services and customers into support

Experience Required:

• Proven background in technical service delivery within telecoms, networking, or a hi-tech environment
• Experience managing SaaS or managed services in a B2B setting
• Strong understanding of service management frameworks (e.g. ITIL)
• Excellent stakeholder and customer engagement skills

Desirable:

• Knowledge of radio communications or mobile network technologies (e.g. TETRA, LTE)
• Experience across the full service lifecycle, from onboarding to in-life support

This is a great opportunity to join a forward-thinking organisation delivering critical communication solutions, with strong career growth potential.
For more information or a confidential discussion, please get in touch.