Job Description:

We're looking for a Service Delivery Manager to lead service delivery, manage stakeholder relationships, drive operational excellence, and identify opportunities to improve services through automation and AI.

What you'll be doing:

• Leading end-to-end service delivery across complex technology environments
• Managing client relationships, escalations, and commercial discussions
• Driving performance across multidisciplinary teams
• Identifying opportunities to grow accounts and improve service outcomes
• Applying AI and automation to enhance operational effectiveness
• Working within ITIL-aligned service management frameworks

What we're looking for:

• Proven Service Delivery Management experience
• Strong stakeholder engagement and leadership skills
• Experience managing large-scale IT services and teams
• Eligibility for UK Government Security Clearance

Nice to have:

• Advanced ITIL certifications
• ServiceNow, JIRA, or Azure DevOps experience
• Automation and continuous improvement experience
• NHS sector experience