Job Description:

Job Title: Service Delivery Manager

Salary: up to £45,000 p/a DOE (plus £5,000 car allowance)
Location: Leeds 

We are seeking a proactive and people-focused Service Delivery Manager to take ownership of the successful delivery of IT services across a portfolio of clients. In this role, you will act as the key point of contact for service performance, ensuring contracts are delivered effectively, relationships remain strong, and service standards consistently meet expectations.

Join a leading UK technology solutions provider that supports organisations across the public and private sectors. Known for delivering managed services, infrastructure, cloud, and workplace technology solutions, they pride themselves on building long-term customer partnerships and delivering exceptional service.

What you'll be doing: Service Delivery Manager

• Build and maintain strong client relationships, acting as the primary contact for all service matters.
• Lead regular service reviews, monitor SLAs and KPIs, and produce monthly performance reports.
• Oversee contract management from transition to closure, ensuring obligations are understood and met by internal teams.
• Drive continual service improvements, working with stakeholders to enhance efficiency and reduce risks.
• Manage escalations professionally and ensure swift resolution of service issues.
• Oversee contract budgets, track P&L performance, and contribute to financial forecasting and margin improvement plans.

What you'll bring: Service Delivery Manager

• Proven experience in service delivery or a similar client-facing role.
• Strong communication skills with the ability to build trust and influence stakeholders.
• Confidence managing escalations and navigating service-related challenges.
• Solid commercial awareness and experience working with budgets or P&Ls.
• A proactive, improvement-focused mindset with excellent attention to detail.

We are registered Disability Confident Employer (Level 1) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process.

If you have any such requirements, please do not hesitate to contact your consultant, Zoe Chatley. Her email is (url removed) she will be happy to action your requests

Keywords: Service Delivery Manager, IT Service Delivery Manager, Service Management, Client relationship, contract management, escalation, KPI management, customer success, service delivery, SDM