Job Description:

About The Role
Service Engineer working 42.5 hours per week.
 
Responsible to: Aftersales Manager
 
Responsible for: Repair of both customers and stock machines returned from our Store Network.

 Principle Responsibilities

• Manage throughput of product in the workshop, to agreed deadlines and quality standards.  
• Ensure that a consistently high level of service is offered to our customers.
• Have responsibility for effective operation within the service centre including H & S, security, stock management and housekeeping.
• Ensure that all job cards, spares orders, time sheets and stock notes are completed correctly and on time, and control all administration paperwork.
•  Ensure that all company stock and spare parts are accounted for, and properly recorded when used. Ensure any items that may be needed at short notice are reordered without delay.
•  Provide technical support to staff & customers with accuracy, efficiency & courtesy.
•  Promote good Customer Service practices on the phone, at counter and on customer’s premises. Always represent the company in a clean and smart uniform and a courteous manner.
•  Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor or member of staff
•  Any other reasonable duties as required. 

Shared Responsibilities 

• Identification reporting and rectification of any product quality issues with Aftersales Manager
•  Personal training and development in conjunction with Aftersales Manager
•  Development of new systems and work practices with Aftersales Manager
•  Maintain accurate records and identify sources of errors in conjunction with Aftersales Manager
•  Management of Health & Safety issues in conjunction with H & S Manager and Aftersales Manager

Limits to Authority 
 

• Comply with operational practice as determined by Aftersales Manager
• Comply with H & S regulations as determined by H & S Manager

 

Benefits
What you’ll get in return for your commitment:

• Staff Discounts
• Healthcare Cash plans
• A company pension scheme
• Life Cover
• Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services
• Discounts on 100's of high street & online brands including restaurants, holidays, and shopping
• Role specific training and development
• Proactive promotion of internal candidates
• Paid Breaks
• Free Tea & Coffee

About The Company
Where you’ll be working:
Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nationwide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth.