Job Description:

Service Manager

Location: Office-based – Upminster, Essex

Salary: £45,000 – £50,000+

Hours: 8:00am – 5:00pm

About the Company

This is a growing fire and security contractor delivering solutions across London and the surrounding regions, offering full lifecycle services from design and installation through to ongoing maintenance and support.

Overview

Managing the service and maintenance division, ensuring smooth operations, scheduling, and KPI tracking.

Key Responsibilities

• Manage service desk and incoming enquiries
• Schedule engineers and PPM works
• Oversee key client accounts (multi-site portfolios)
• Manage 2 service coordinators
• Monitor KPIs and performance
• Handle quoting and invoicing processes
• Use SIMPRO system

Requirements

• Engineering background
• Experience managing service teams
• Strong admin and organisational skills
• Software competent (SIMPRO preferred