Job Description:

Role - Service Manager

Location - Perth, Scotland

Hours - 40 Hours per Week

Salary - Competitive Salary + Bonus + Excellent Benefits

Are you an experienced Service Manager looking for your next leadership challenge?

We are recruiting for an exciting opportunity to join a market-leading engineering business as a Service Manager, taking responsibility for workshop and field service operations across North Scotland.

This is a senior leadership position where you'll have the opportunity to shape service delivery, develop engineering teams, drive operational performance, and contribute to the continued growth of a highly successful aftersales operation.

The Role Reporting into senior management, you will be responsible for leading and developing a team of field-based and workshop engineers while ensuring the highest levels of customer service and operational performance.

Key responsibilities include:

• Managing all workshop and field service activities across your region
• Leading, motivating, and developing a team of engineers
• Delivering departmental budgets, KPIs, and performance targets
• Driving service excellence and customer satisfaction
• Building strong relationships with customers through regular engagement
• Identifying opportunities to grow aftersales revenue and improve service delivery
• Monitoring product and technical issues and coordinating solutions
• Ensuring compliance with Health & Safety legislation and company procedures
• Supporting business growth initiatives as part of the wider management team

About You We're keen to speak with candidates who have experience managing engineering service operations within industries such as:

• Agricultural Machinery
• Construction Plant
• Material Handling / Forklifts
• Powered Access
• Heavy Plant
• HGVs and Commercial Vehicles
• Industrial Equipment
• Groundcare Equipment
• Quarrying or Mining Equipment
• Related Engineering Sectors

You will ideally have:

• Previous Service Manager, Aftersales Manager, Regional Service Manager, Engineering Manager or Operations Manager experience
• Experience managing field-based and workshop engineering teams
• Strong customer service and relationship management skills
• Commercial awareness and experience managing budgets and KPIs
• Excellent leadership and people management abilities
• Knowledge of current Health & Safety legislation
• Full UK Driving Licence

Industry-specific experience is desirable but not essential. We are particularly interested in speaking with candidates who have a strong background in leading engineering service teams and delivering exceptional customer support.

What's On Offer?

• Competitive salary package
• Performance-related bonus scheme
• 25 days holiday plus bank holidays
• Holiday purchase and sell scheme
• Market-leading pension contribution of up to 12%
• Life assurance and income protection
• Ongoing training and professional development
• Genuine long-term career progression opportunities
• Supportive and collaborative working environment

Apply Today This is an outstanding opportunity for an ambitious Service Manager to join a successful engineering organisation and play a key role in driving operational excellence and future growth.

For more information or a confidential discussion, please get in touch today.

 

If you want to find out more please contact me on (phone number removed) or (url removed)