Job Description:

We’re Hiring: Service Manager

Based in Hemel Hempstead
Competitive Salary (DOE)

Our client have been supporting the UK construction industry with reliable plant hire for over 40 years. Known for our personal service and sustainable solutions, we take pride in doing things differently.

People are at the heart of what they do. We’re looking for an experienced Service Manager to join their team and lead the service department, ensuring their fleet remains safe, compliant, and ready to perform. This is a fantastic opportunity for a strong people leader with plant industry knowledge, excellent organisation skills, and a drive for continuous improvement.

What you'll do

As an essential part of the Service team, you'll:

• Manage the day-to-day running of the service department effectively
• Oversee hire equipment checks, including Service Red Pen Checks
• Lead workshop health & safety standards and safe working practices
• Manage major and minor repairs to maximise equipment availability
• Supervise and support workshop staff performance and development
• Ensure statutory training is up to date across the team
• Maintain workshop and yard compliance standards
• Process workshop staff timesheets accurately and on time
• Deliver toolbox talks and regular team briefings
• Communicate performance targets, objectives, and company updates to staff
• Analyse weekly purchase order reports to identify savings and highlight overspend
• Support recruitment of workshop fitters when required
• Drive improvements in engagement, productivity, and retention across the team

What we're looking for

We’re looking for an experienced professional who brings energy, leadership, and accountability to this role.

• Proven experience in a management or supervisory role
• Strong leadership and team management skills
• Organised, driven, and focused approach to work
• Excellent attention to detail
• Ability to meet strict deadlines in a fast-paced environment
• Strong communication and people management skills
• Health & Safety focused mindset
• Good knowledge of Microsoft Excel
• NVQ Level 3 in Plant Maintenance or equivalent
• Plant hire, workshop, or construction equipment experience preferred

What you'll get

• A role with purpose and opportunity to make an impact
• A collaborative and inclusive environment
• Ongoing learning and development opportunities
• £250 ‘Love to Learn’ voucher each year to support your personal growth and learning goals
• One Volunteer Day per year to spend helping a cause that you care about
• Subsidised gym membership – we’ll cover 50% of your monthly cost (subject to criteria)
• 25 days’ holiday + bank holidays
• Enhanced maternity and paternity leave
• Mental health & wellbeing support programmes
• Regular team socials and events

Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.