Job Description:

Service Manager
Location: Newark
Salary: Up to £55,000 basic + company benefits

NEOS Engineering is working with an established machinery business and is looking for an experienced Service Manager to lead service operations across two depots.

This is a key leadership role, responsible for keeping workshop and field service activity running efficiently, safely and to a high standard for customers.

The Role

• Manage day-to-day service operations across both depots, splitting your time between the two sites.
• Lead, support and develop a team of fitters and service engineers, both workshop and mobile.
• Plan and allocate workload to make the best use of labour, and keep jobs moving on time.
• Act as the main point of contact for customers on service issues, breakdowns and expectations.
• Monitor performance, productivity, costs and service KPIs, and report on progress.
• Work closely with the parts and aftermarket teams to keep downtime to a minimum.
• Ensure all work meets health and safety requirements, compliance standards and quality expectations.
• Support recruitment, training and development within the service team.

The Candidate
We’re looking for a hands-on Service Manager with a strong technical background and proven experience managing engineers in a plant, machinery or heavy equipment environment.

You’ll ideally have:

• Experience managing a service team, workshop or multi-site operation.
• A solid technical understanding of heavy plant or machinery, with the credibility to support your engineers.
• Strong planning and organisational skills, with a practical approach to problem-solving.
• Good communication skills and the confidence to deal with customers at all levels.
• A strong focus on health and safety and on delivering a quality service.
• A full UK driving licence and the flexibility to travel between depots.

Relevant qualifications:

• Time-served apprenticeship or NVQ Level 3 in plant, mechanical or heavy vehicle maintenance.
• Management or leadership qualification would be beneficial.
• IOSH or NEBOSH would also be advantageous.

Previous experience in a service manager, workshop manager or aftermarket role within plant, construction equipment or a similar industry would be particularly useful.

The Opportunity

• Take a key leadership role across two busy depots.
• Lead and develop an established service team.
• Work closely with senior management in a supportive, hands-on business.
• Up to £55,000 basic salary, plus company benefits.

If you’re an experienced Service Manager looking for your next opportunity, we’d be keen to hear from you.